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RB_72159071-Visitor
1-Visitor
July 20, 2023
Question

MKS ACTIVATION I fail to activate MKS product

I fail to activate MKS product

 

6 replies

KartikOak15-Moonstone
15-Moonstone
July 20, 2023

Hi Roni,

               Please file a case with PTC Technical Support, providing the necessary details of your deployment.

 

Thanks

Kartik

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RB_72159071-VisitorAuthor
1-Visitor
July 20, 2023

Hi Kartik

,

I can't open case

Roni

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vnamboodheriCommunity Manager
Community Moderator
July 21, 2023

Hello RB_7215907,

 

Thank you for using PTC Community!
As we check your web account, its mapped with Siemens Industry Software LTD. It looks like your company does not have an active global support agreement. So you are unable to open a case.


Please check within your organization if you'll have an active support agreement and SCN(Service contract No.) with PTC. If so, please open a web account case to update your account with the correct/active SCN details. After this you should have access to open support cases.
 

PTC support phone contact info for Israel:


Hope this helps.

Regards,
Vivek N
Community Moderation Team.

 

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