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E
einsor6-Contributor
6-Contributor
November 6, 2019
Question

mksis service file missing in install dir. Can't start service

  • November 6, 2019
  • 1 reply
  • 1820 views

 I recently did an installation of Integirty 10.8 on RHEL VM. I followed the documentation along and the installer said it has successfully installed the server but for some reason I'm missing the mksis file to start the service. Has anyone had this issue before? Is there a way to get this mksis file?

1 reply

A
awalsh5-Regular Member
5-Regular Member
November 6, 2019

I've seen this before when the linux installation failed (usually a silent install).  Could that have happened here? 

 

You'll need to check the install log file (i.e. Integrity_Server_10_Install_[datetime].log in the install directory) because the silent install can fail silently and not return the right error code. 

 

The mksis file is updated after the db install - look for the following lines. If the log file ends before these lines, then the installation didn't work correctly.

Custom Action: mks.install.is.RunDBInstall
 Status: SUCCESSFUL

Custom Action: mks.install.is.Policies
 Status: SUCCESSFUL

Modify Text File - Multiple Files: bin
 Status: SUCCESSFUL

Modify Text File - Multiple Files: bin
 Status: SUCCESSFUL

 

E
einsor6-ContributorAuthor
6-Contributor
November 6, 2019

I did check the install log and saw that everything was successful except this line

 

Modify Text File - Single File: /pdm/ptc/plmadm/integrity10.8/bin/mksis
Status: ERROR
Additional Notes: ERROR - Unable to locate ASCII text file to be manipulated. Deferring...

 

Also this was not a silent install, used the graphic installer for the installation.

 

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