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jfitz1-Visitor
1-Visitor
Jul 20, 2016 8:31 AM UTC
Question

Project Files in Sandbox have not been synchronized.

Dear all,

after synchronizing a folder in Sandbox View, his childs havent been updated to actual versions (TimerHWV1.c; User 2).

User 1 sees in Project view the actual Version. User 2 doesn't get new Version after refreshing view (F5). After he has restarted PTC Integrity he got new Version?

Can anybody explain this inconsestency? In other projects the user does not have this problem. It has been occurred only one single time.

      3 replies

      DanR.1-Visitor
      1-Visitor
      Jul 21, 2016 11:39 AM UTC

      Jonas,

      Within the PTC Integrity Client use F6 to resynchronize the sandbox.

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        KaelLizak16-Pearl
        16-Pearl
        Aug 2, 2016 7:49 PM UTC

        Hello Jonas Fitz‌,

        Did Daniel Richert‌'s response help you resolve this issue?  If so, please let us know by clicking on the Correct Answer button at the bottom of his post.  If not, can you let us know what issue you're still running into, so that we can help you resolve your issue?

        Regards,
        Kael

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          skamaraj11-Garnet
          11-Garnet
          Aug 4, 2016 10:51 AM UTC

          Hello Jonas Fitz‌,

          Does User1 and User2 belongs to same location? I mean whether the User2 is connected via some Proxy connectivity?

          This seams to be "metadata transfer between client and server database" is slow.

          Also are the person connected using Wireless connectivity? If so just try connecting LAN cord and try the same scenario.

          But I hope its purely because of connection strength between client and server.

          Regards,

          Sathish

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