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A
amund13-Aquamarine
13-Aquamarine
March 1, 2019
Solved

Replaced images are not displayed in type

  • March 1, 2019
  • 1 reply
  • 2027 views

Hello,

we use the presentation templates to define different images for different types.

Now some images have been updated and we have overwritten the images of some types in the original folder. The link under "Image URL" in the presentation template has not changed, only the image itself.
Unfortunately not all changed images are displayed (in some types the old images are still visible, in some already the new ones).
Does anyone know this behavior and can tell me how to solve it? Is there a hidden cache for this?

Thank you

Best answer by awalsh

There is a bulkdata cache for ipt images and attachments both on the server-side and client-side.

 

On the server, the cache is located by default in ServerInstallDir/server/mks/IMBulk. 

On the client, the cache is located by default in UserProfileDir/.mks/ci/servername^port^username

 

To clear the client cache: shutdown the Integrity Client. Remove the UserProfileDir/.mks/ci/servername^port^username directory. Restart the Integrity Client.

 

To clear the server cache, run the command:

       im diag --diag=setCacheRestartAction --target=server full reason="updated ipt images"

The cache will be cleared on the next server restart. If the server cache is cleared, the client and proxy caches will also be cleared.

For more information see CS115074. Be sure to use im and not si so the correct cache is cleared. 

1 reply

A
awalsh5-Regular MemberAnswer
5-Regular Member
March 4, 2019

There is a bulkdata cache for ipt images and attachments both on the server-side and client-side.

 

On the server, the cache is located by default in ServerInstallDir/server/mks/IMBulk. 

On the client, the cache is located by default in UserProfileDir/.mks/ci/servername^port^username

 

To clear the client cache: shutdown the Integrity Client. Remove the UserProfileDir/.mks/ci/servername^port^username directory. Restart the Integrity Client.

 

To clear the server cache, run the command:

       im diag --diag=setCacheRestartAction --target=server full reason="updated ipt images"

The cache will be cleared on the next server restart. If the server cache is cleared, the client and proxy caches will also be cleared.

For more information see CS115074. Be sure to use im and not si so the correct cache is cleared. 

A
amund13-AquamarineAuthor
13-Aquamarine
March 5, 2019

Thank you very much for your response! This is exactly what we were looking for! Problem solved.

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