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dgartman1-Visitor
1-Visitor
April 9, 2015
Solved

upgraded from Integrity 10.6 to Integrity 10.7 and the "Integrity Server 10" service fails to remain in "Started" status. My logs show the following: ATAL [mksis.IntegrityServer] Service AppConfig not started due to errors: Service mks:name=IM not st

  • April 9, 2015
  • 3 replies
  • 4566 views

I upgraded from Integrity 10.6 to Integrity 10.7. The issues I'm having is the "Integrity Server 10" service fails to remain in "Started" status. My logs show the following:

FATAL [mksis.IntegrityServer] Service AppConfig not started due to errors: Service mks:name=IM not started due to errors: Unable to start IM service: Incorrect syntax near '.'.

I had to roll back to Integrity 10.6.

The steps I took for upgrade:

1. Stop the Integrity Server 10 service via cmd line within the 10.6 bin folder "mksis stop"

2. Remove the service "mksis remove"

3. Installed Integrity server 10.7 using 'Upgrade of an existing server"

4. Ran "isutil -c migrateserverconfig'

5. Started the Integrity Server 10 service via cmd line within the 10.7 bin folder "mksis start"

It proceeds to start then stops on it's own with the error below.

FATAL [mksis.IntegrityServer] Service AppConfig not started due to errors: Service mks:name=IM not started due to errors: Unable to start IM service: Incorrect syntax near '.'.

    Best answer by JoeBartlett

    Debbie,

    I would recommend opening a new case with PTC Technical Support to take a closer look at the problem. Please provide them a copy of the log files in C:/Program Files/Integrity/IntegrityServer10_7/log

    3 replies

    P
    pmerkle5-Regular Member
    5-Regular Member
    April 10, 2015

    Debbie,

    could you please attach the configuration files from the directory .../config/properites and the file .../config/mksservice.conf ?

    Thanks,

    Peter

    P
    pmerkle5-Regular Member
    5-Regular Member
    April 13, 2015

    Debbie,

    did you choose the option "Upgrade an exisitng server" and then install the 10.7 server within a new directory?

    I do not think that this works.

    Regards,

    Peter

    D
    dgartman1-VisitorAuthor
    1-Visitor
    April 14, 2015

    Yes, I installed Integrity server 10.7 using 'Upgrade of an existing server". I used a new directory C:\Profram Files\Integrity\IntegrityServer10_7 where as my old one sites at C:\Profram Files\Integrity\IntegrityServer10_6

    P
    pmerkle5-Regular Member
    5-Regular Member
    April 14, 2015

    Debbie,

    could you please attach the configuration files from the directory .../config/properites and the file .../config/mksservice.conf ?

    Thanks,

    Peter

    J
    JoeBartlett21-Topaz IAnswer
    21-Topaz I
    April 16, 2015

    Debbie,

    I would recommend opening a new case with PTC Technical Support to take a closer look at the problem. Please provide them a copy of the log files in C:/Program Files/Integrity/IntegrityServer10_7/log

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