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1-Visitor
Jan 8, 2016 2:14 PM UTC
Question

User Notification Problem

I set up a user notification in Integrity to notify me when a defect or change request has been assigned to me.  It looks like this:

Capture.PNG

This works well except there seem to be a trigger that runs overnight that updates all of the Defects and Change Requests that are in the system.  When I look in my email every morning, there is a notification for every defect and change request that was ever assigned to me.

Is there something that I should change in my notification that would prevent this.  Also, I tried to exclude these items by using the user = -system- value but it did  not work.

Any help would be appreciated.

Happy New Year!

Ginny M.

    3 replies

    21-Topaz I
    Jan 8, 2016 5:17 PM UTC

    Hi Ginny,

    If you only want to be notified when you become the *new* assigned user of the item you can include another condition with the ones in your screenshot (one in each of the AND sections):

              Assigned User != - Me -

    This condition, when used together with the Assigned User [new value] condition, will check the existing value to say "If I was not the previous owner before the edit but I am the new assigned user, then return true and notify me".

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    16-Pearl
    Jan 11, 2016 8:26 AM UTC

    Hi

    another option would be to check wether the your field of interest actually changed, e.g.

    Assigned User <> Assigned User [new value]

    HTH

    Matthias

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    1-Visitor
    Jan 15, 2016 2:00 PM UTC

    Thanks for the info Joe and Matthias.  I will give this a try.

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