Systems/Software Engineering Tips

There are currently 127 PTC Integrity Tutorials available on the PTC University Learning Exchange.  These tutorials range from things as simple as navigating the web interface and the client GUI to Re-using Requirements and configuring Integrity to re-import Microsoft Word documents exported from Integrity.See what PTC eLearning courses are available.Get information about instructor-led training.See all the training options and information available at the PTC Training page

Finding Answers and Getting HelpI suspect that most of you are already fairly adept at finding information on this site.  I've put together a brief road map for those of you who are having difficulty finding information.  I have also explicitly exposed links to pages to make bookmarking and/or copying them easier.Finding Reference DocumentsIf you know exactly which reference document you are looking for (e.g. The Integrity 10.2 Server Performance Tuning Guide), go to the Integrity Support Portal <http://www.ptc.com/support/integrity.htm>, and click on the 'Reference Documents' link, located on the right column, under 'Related Resources'.  After logging in, that link leads to this page <https://www.ptc.com/appserver/cs/doc/refdoc.jsp>.Apply the filters as appropriate (e.g. Product: Integrity; Reported Release: Integrity 10.2, etc.).  As always, if you are unsure of something, it is likely better to leave a filter unset (e.g. User Role: All User Roles). Un

This presentation gives a high level overview of the value of the Integrity LM PSM Solution. It covers the following:What is PSM? Why use PSM? Solution Overview Analyzing Data Examples Success Stories FAQs

This has been a question which gets asked of PTC Support time and again. Unfortunately there is no *good* way to do it with out-of-the-box Integrity functionality so I am making this blog post to share with everyone what one of our largest Workflows and Documents customers has done. If you have worked with Integrity for some amount of time, you know that if you can dream it, you can build a system to track it.Attached is a Powerpoint presentation outlining the basic set-up of one customer's process with a few redactions and rewording to remove sensitive data. At a high level, here is what they did:Created a new type to hold data about each admin object in the system (Admin Objects).Created an IBPL field backed with those items to make a nice drop-down list of objects to choose when tracking their changes.Created a couple types to track the user requests and actual configuration work details ('Change Request' from end users and 'Integrity Dev Task' for the admin team to break-down the w

Last Updated:  2014-04-10EDT1652Final Update:  2016-06-17:  This is the final edit of this blog post:  Here is a link to the Integrity Lifecycle Manager Master Hotfix Hub:  This hub is a list of all public Hotfixes from Integrity 10.4 and later, and should always be current to within the last hour.The following is a list of Integrity 10 hotfixes, broken up by service pack/minor release.  Hotfixes are only vaild for the particular release they apply to.This page is updated manually, so watching Technical Support Bulletins (in the Announcements box on the Integrity Tab) is still the best way to keep up-to-date.  The following list is meant to organize links to the bulletins to make it easier to browse the relevant ones for the release you are interested.Integrity 10.4 hotfixes are available from the Product Downloads page, under the Integrity 10.4 Hotfixes node.  Earlier hotfixes must be requested from Integrity Support.  It is recommended tha

In my last blog post, I talked about ways the Integrity Customer Community facilitates getting help.Since then, we've linked our KCS article base to the Knowledge search that already revealed key cases from our old Knowledge Base, along with Reference Documents.  With the rollout to the new site, accessing this information is a little different.1. Go to the Integrity Support Portal2.  Enter your search in the "Search our Knowledge" box, and hit enter or click on the magnifying glass.  For instance, if moving an Integrity server to new hardware, you might enter the following:3. You will be presented with a list of search results, which will include case solution ("CS") articles in addition to KB articles and Reference documents that satisfy your search terms.  When searching from the Integrity portal, the search will also automatically include a filter to only supply Integrity product results.  Our example would return the following results: