Finding Help Part 2 - Finding Solutions
In my last blog post, I talked about ways the Integrity Customer Community facilitates getting help.Since then, we've linked our KCS article base to the Knowledge search that already revealed key cases from our old Knowledge Base, along with Reference Documents. With the rollout to the new site, accessing this information is a little different.1. Go to the Integrity Support Portal2. Enter your search in the "Search our Knowledge" box, and hit enter or click on the magnifying glass. For instance, if moving an Integrity server to new hardware, you might enter the following:3. You will be presented with a list of search results, which will include case solution ("CS") articles in addition to KB articles and Reference documents that satisfy your search terms. When searching from the Integrity portal, the search will also automatically include a filter to only supply Integrity product results. Our example would return the following results: