Licence Management

[ptc-1178792]

I urgently need to return an Arbortext Epic 5.3 licence to reallocate it to a different user, however, the site has changed significantly and I cannot find where to return or obtain licences now. I was given instructions by my predecessor but they appear well out of date. I managed to return a licence and obtain a new one about 6 months ago using those instructions but they do not work any more.

[GarethOakes]

You will have to lodge a support ticket. The web licensing tools no longer support Arbortext licensing for versions prior to 6.0. The old versions used ELAN licensing, the new versions use FlexNet. FlexNet is the PTC standard licensing mechanism.

[VladimirN]

"Open a Support Case": https://www.ptc.com/en/support/case-logger

[ptc-1178792]

Thanks for your reply,

I found a direct link to the site that I was not aware of that works fine, I have returned the licences and obtained new ones as required.