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JS_10274-Participant
4-Participant
Apr 13, 2023 12:59 PM UTC
Solved

Publishing to PDF Arbortext 8.1

Getting Error "Unable to obtain a license for optional component PTC Arbortext Composer". This is for Arbortext 8.1. The Department manager has purchased floating licenses for about 12 people, most of which work remotely.. 

 

 

bfriesen
bfriesenAnswer
18-Opal
Apr 13, 2023 1:42 PM UTC

Also I believe when you install editor you need to choose to install print composer also. Something else to check.

Bryon

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5 replies

bfriesen
bfriesen18-Opal
18-Opal
Apr 13, 2023 1:35 PM UTC

Check the license file and verify that print composer is listed. If you are using a license server, the same license file is used for editor and print composer, so in theory if editor works so should print composer.

 

Bryon

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    JS_10274-ParticipantAuthor
    4-Participant
    Apr 13, 2023 1:38 PM UTC

    Leidos Proprietary


    Thanks. Will check

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    bfriesen
    bfriesen18-OpalAnswer
    18-Opal
    Apr 13, 2023 1:42 PM UTC

    Also I believe when you install editor you need to choose to install print composer also. Something else to check.

    Bryon

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      JordiGarcia7-Bedrock
      7-Bedrock
      Apr 13, 2023 3:47 PM UTC

      You may be using the Arbortext shortcut called PTC Arbortext Editor.
      With this shortcut you only have a license to write content.

      To publish in PDF or another format you need the Arbortext Print composer license.

      If Arbortext Editor cannot find the license on the license server or on your PC it won't be able to publish.
      Alternatively, if you have an Arbortext Styler license, use the PTC Arbortext Editor with styler shortcut as it includes the Arbortext Print composer license.

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        GarethOakes16-Pearl
        16-Pearl
        Apr 13, 2023 10:41 PM UTC

        If you don't have Arbortext people on staff it may be easiest to lodge a support ticket. It can be fiddly to get the licensing setup right the first time. Additionally, it may be that you are meant to use a publisher server rather than desktop publishing.

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