I'm a pretty laid back guy, but every time I see an article like this I get really frustrated. How hard is it to just answer the question?
Maybe say, "No, this is not currently possible and we haven't been able to find any workaround." ["We didn't think anyone would actually want to do this and so we never bothered adding the capability. If you really want it, find 1,000 other people to vote for it and maybe we'll consider adding it to Windchill 25.0".]
Okay, the last part was over the top, but you get the point. Use plain language, answer the questions (all of them), set realistic expectations, and be as helpful as possible. If there is any remote possibility of a workaround, say so! If this can't be done, what should be done instead? The more information provided, the better. This boiler plate response communicates all the wrong things about both support and PTC. More critically, it provides NO HELP for the end user who is searching the knowledge base trying to solve problems.
