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T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
September 5, 2017
Question

Google Analytics and support.ptc.com

  • September 5, 2017
  • 2 replies
  • 5134 views

I am having a problem accessing support pages once Google Analytics has appended it's cross domain tracking "stuff" to the URL.  For example, attempting to access this URL:

http://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/detail/dims_switching.html

automatically turns into this URL:

http://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/detail/dims_switching.html&_ga=2.4981937.322536377.1504615043-677429708.1500405891

Normally that wouldn't matter except the second URL doesn't work (for me):

PTC_404.PNG

Manually removing the extra "stuff" from the URL in the brower's address bar does allow the intended page to correctly load.

page.PNG

    2 replies

    P
    PeterCaseCommunity Manager
    Community Manager
    September 6, 2017

    Hi Tom,

    Thanks for making us aware, and this is reproducible for me (and works fine when I remove the GA URL params). I've opened an infrastructure case for our team to investigate and fix this, and have also made the content owners aware.

    Peter

    P
    PeterCaseCommunity Manager
    Community Manager
    September 13, 2017

    Hi Tom,

    I've added this to the Community Issue Tracker, item #229:229.png

    After evaluation, you should see progress in the Active and Resolved list.

    Thanks,

    Peter.

    T
    23-Emerald IV
    TomU23-Emerald IVAuthor
    23-Emerald IV
    September 13, 2017

    Thanks Peter.  If I had my choice, the GA string wouldn't get added at all.  It makes it a pain anytime I want to copy and paste a URL.

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