Mathcad Prime 2.0 license product code

[RB_3960608]

Hi all,

I am trying to reinstall Mathcad prime 2.0 on my newly installed Windows pc; we have a license which is also linked to the PTC account; during activating the set up requires a product code? Where can I find this?

Thanks in advance!!

[LucMeekes]

Have a look here

https://community.ptc.com/t5/PTC-Mathcad-Installation/All-About-Mathcad-Software-Installation/td-p/706433

especially in the bottom section.

Success!
Luc

[RB_3960608]

Thanks for the reply Luc; I managed to create a new license file online via our account.

It is a license for Prime 4.0 and I have assigned it to my hardware ID.

However I can not get the license file to work:

What am I doing wrong?

[LucMeekes]

Seeing the message on the scree, and assuming your PC has a working internet connection, the wrongdoing, if any, is on the part of PTC's licence serving machine.

Try again a few times more. If persistent, contact PTC to have them reboot the licensing machine.

Success!
Luc