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RC_75155331-Visitor
1-Visitor
Mar 15, 2023 12:39 AM UTC
Solved

Mathcad won't open beyond splash screen after unrelated crash

My computer crashed while using mathcad (unrelated crash to Mathcad). After restarting, Mathcad won't open beyond the splash screen. I have uninstalled and reinstalled the program, and keep getting the same results. Splash screen opens, closes, and then nothing else happens.
VladimirNAnswer
24-Ruby IV
Mar 15, 2023 8:42 AM UTC

Tip - "Mathcad Prime does not launch after the initial splash on Windows OS": https://community.ptc.com/t5/Mathcad-Installation/Mathcad-Prime-does-not-launch-after-the-initial-splash-on/m-p/729884

 

Another one:

  • 1. Create a backup (or just archive) of the config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
  • 2. Delete the current config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
  • 3. Run Mathcad Prime again.
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4 replies

VladimirN24-Ruby IVAnswer
24-Ruby IV
Mar 15, 2023 8:42 AM UTC

Tip - "Mathcad Prime does not launch after the initial splash on Windows OS": https://community.ptc.com/t5/Mathcad-Installation/Mathcad-Prime-does-not-launch-after-the-initial-splash-on/m-p/729884

 

Another one:

  • 1. Create a backup (or just archive) of the config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
  • 2. Delete the current config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
  • 3. Run Mathcad Prime again.
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    RC_75155331-VisitorAuthor
    1-Visitor
    Mar 15, 2023 1:50 PM UTC

    Thank you.  The config file fixed it. 

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    VladimirN24-Ruby IV
    24-Ruby IV
    Mar 15, 2023 3:51 PM UTC

    You're welcome.

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