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ET_103377031-Visitor
1-Visitor
June 9, 2022
Solved

no confim email, no phone numbers, Lazy PTC "Admins" don't want to help customers

  • June 9, 2022
  • 2 replies
  • 2894 views
Trying to download.
Your website is buggy. Have not gotten email to verify my account. I did get the crappy PTC Community email, but not the one so I can download my Mathcad. No phone number on your website.

I am a customer, who spend thousands and can’t login/register.
I’m sure you won’t even get this or reply. Off to a great start. (NOT) - Is anyone home? Lazy Admins want customers to get help from the community! I'm sure the community will be able to verify my account and send an email.



Thu Jun 09 12:46:22 EDT 2022
An error has occurred
Please save the source of this page (File:Save As...) and email to webmaster@ptc.com
Thank you for your help in resolving this matter.
PTC Webmasters

2 replies

DJNewman
DJNewman18-Opal
18-Opal
June 9, 2022

Hi,

 

If you would prefer to get help via phone, we do have phone numbers listed:

https://www.mathcad.com/en/support/csguide/Contact

PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
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ET_103377031-VisitorAuthor
1-Visitor
June 9, 2022

Called Support, they have to call internal IT because they can't verify my account.

Even after we spend thousands of dollars, I have an order number etc...  

 

Lame, then they force me to a "community" site.    Which I did get my verify email for but not the product.

 

Again I'd like to reiterate (in case you missed it) about how lazy and useless PTC is.    "Just give the customers a forum and let them help each other, then we don't have to do anything."   --  PTC 

 

Good thing our product came with  "Gold" support which apparently is just a community portal.   

 

I would never post here - just want my **bleep** downloads....

 

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ET_103377031-VisitorAuthor
1-Visitor
June 9, 2022

 

from PTC.com website when you try to register: - said to email it to their webmaster.  I'm sure they didn't read it.  

 


Thu Jun 09 12:46:22 EDT 2022
An error has occurred
Please save the source of this page (File:Save As...) and email to webmaster@ptc.com
Thank you for your help in resolving this matter.
PTC Webmasters

V
24-Ruby III
VladimirN24-Ruby IIIAnswer
24-Ruby III
June 9, 2022

Here is the latest release - Mathcad Prime 8.0:

https://www.mathcad.com/en/try-and-buy/mathcad-express-free-download/install

https://free-dl.ptc.com/install/pim_installmgr_mathcad.exe

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ET_103377031-VisitorAuthor
1-Visitor
June 9, 2022

Didn't pay money for the free version.  I'd like to download the version I paid for, which I still can't as your backend appears to be broken.

 

 

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