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adept3-Newcomer
3-Newcomer
August 14, 2023
Solved

Mathcad 14 Install and license not working

  • August 14, 2023
  • 2 replies
  • 6288 views

I recently had my computer refurbished and am goin g through reloading my software. Mathcad 14 is not cooperating. I reinstalled, provided the code that came with the CD and uninstalled the license from the previous computer and redownloaded the new license file. The new license file has the correct HOST ID, but mathcad tells me that it isn't correct and redirects me to select a new file. ? COuld it be that the license fiel doesn't include Mathcad? can't understand why? Pleas

Best answer by MartinHanak

Hi,

my suggestion follows:

  • open Command prompt window
  • run ipconfig /all > ip.txt command
  • open ip.txt in Notepad and check whether HOST ID is present
  • network card with HOST ID assigned must be connected to network (if it is disconnected then Mathcad will not find it)

 

2 replies

L
LucMeekes23-Emerald IV
23-Emerald IV
August 14, 2023

I'm confident that your license file includes Mathcad. But I'm not so confident that it still is valid. I think you should read this:

https://community.ptc.com/t5/Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/ta-p/818870

If you have a perpetual license for Mathcad 14, you should contact PTC support...

 

Success!
Luc

 

A
adept3-NewcomerAuthor
3-Newcomer
August 14, 2023

I own a perpetual license from before PTC took over Mathcad, but they still managed licenses. Contact PTC? How?

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
August 14, 2023

Go to this webpage: eSupport | PTC

Under Popular Tasks, select Manage Licenses

On the right select Case Logger to open a support case.

 

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
August 15, 2023

Hi,

my suggestion follows:

  • open Command prompt window
  • run ipconfig /all > ip.txt command
  • open ip.txt in Notepad and check whether HOST ID is present
  • network card with HOST ID assigned must be connected to network (if it is disconnected then Mathcad will not find it)

 

A
adept3-NewcomerAuthor
3-Newcomer
August 15, 2023

Thanks Martin,

 

The only network connection that is connected was the HOST ID that I used to move the license and this is confirmed Flex install manager list the Host ID at the base of it's dialog box window.

A
adept3-NewcomerAuthor
3-Newcomer
August 16, 2023

It does not work. PTC called me directly to explain that they no longer support version of Mathcad other than Mathcad Prime? With an added twist with an attempt to get us back on subscription. We mentioned that we went through the move license process about 6 months ago and everything went smoothly.  I  asked why they are still offering the license moving ability if it does not work? No response other than a canned sorry we can't help you without giving us money. This call was entirely unncecessary, merely a sales push. We left PTC years ago over poor support with CREO, and have found our new VAR's and software always eager to help over and above. We will no longer be using Mathcad or any other product from PTC. Thanks for your help Martin.

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