Need to remove old host ID to use license on a new machine

[JS_10745801]

When trying to add product code to a new machine i am told i have reached max license.

I found Link to open a ticket.

When i try to open a case i get nothing after entering the product code

I purchased the code from my commerce

any help would be great. or a direct phone number

Thanks

[VladimirN · Accepted solution]

Contact "PTC License Management" team: https://www.ptc.com/en/support/customer-support-guide/licensing/contact-licensing