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Ludo_ENSMM1-Visitor
1-Visitor
March 15, 2020
Question

Lauching setup.exe and nothing happens

  • March 15, 2020
  • 2 replies
  • 13403 views

Hello

 

I downloaded the 4 Gb zip "MED-100WIN-CD-430_6-0-2-0_Win64" and unzipped it. When I disable my anti-virus and try to open "setup.exe" as an administrator, nothing happens... I tried many times. My Computer OS is Windows 10 and I'm trying to install CREO 6.0
Can someone help me ?
 
Thank you in advance for your answer,
Have a nice day !

2 replies

M
MartinHanak24-Ruby III
24-Ruby III
March 16, 2020

Hi,

maybe the problem is related to network card(s).

Please run ipconfig  /all > ip.txt command in Command prompt window and upload ip.txt file. I can check its contents.

L
Ludo_ENSMM1-VisitorAuthor
1-Visitor
March 16, 2020

Hi,

 

Thanks for answering, I did that, it's in french because my computer is configurated in french so I'm sorry for that.

 

I've uploaded the ip.txt file.

 

Thanks,

Ludovic

M
MartinHanak24-Ruby III
24-Ruby III
March 20, 2020
@gtjgtj wrote:

I have the same problem.

I can't start the Setup.exe file either. First the normal Windows prompt appears asking if you want to install it. But then nothing happens.

I have Windows 10 Version 1909, 64bit

Enclosed my IP.txt file.

If I have to change something - where exactly do I have to change it - but not in the txt file...?

 

I'd appreciate it if you could help me, too

Hi,

 

1.]

User named Ludo_ENSMM resolve his problem by creation a new local user on his computer. Did you try this tip ?

 

2.]

I do not understand why your active LAN connection is ... Ethernet-Adapter Ethernet 3 network card (Physical Address: 9C-EB-E8-45-D6-9D) ... do you have notebook plugged in docking station ?

 

3.]

If I were you I would disable all network cards (physical and virtual) except Ethernet-Adapter Ethernet 3 network card (Physical Address: 9C-EB-E8-45-D6-9D) and uninstall/install Creo. This procedure should force Creo installer to generate license related to MAC address of WiFi network card.

Before you start installation, check whether C:\ProgramData\PTC\Licensing directory is empty.

The directory does not exist if you install Creo for the first time.]

 

4.]

Please read uploaded PDF documents.

 

O
OP_98805033-Newcomer
3-Newcomer
April 20, 2022

Hi there, 

 

I had this same problem yesterday. In my case, the problem was that the installation folder was in the "downloads" folder.

As soon as I moved it to C: and launched again the install.exe, everything worked fine.

 

Hope it helps someone (or at least my future me in a couple of years 😉

 

 

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