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Licensing error

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Newbie

Licensing error

I had creo installed on my desktop and it worked completely fine. However, I recently performed a clean install of windows 10 and tried reinstalling creo 5 but keep getting an error during the licensing stage of the installation.

 

I have followed this document: https://apps.ptc.com/schools/references/install_creo5_unistudent_standard.pdf#_ga=2.111497284.115418... until step 4. I type in the product code, I get prompted to login and once I do I get an error message (see attached picture).

 

Does anyone know how to fix this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Licensing error

Hi,

this error was reported in the past many many times. Probably it is related to network card detection problems during creo installation.

---

In the past user received license file via email after some time ... please check your email "box".

If licensing email is present then save its attachment to local disk. The run installation again. Do not enter Product Code, instead of this enter path to license file into Source field in License Summary section of installer window.

---

If you do not have license file then open DOS prompt window, run ipconfig /all > ip.txt command and upload ip.txt file - I willl check its contents.


Martin Hanák

View solution in original post

9 REPLIES 9
Highlighted

Re: Licensing error

Hi,

this error was reported in the past many many times. Probably it is related to network card detection problems during creo installation.

---

In the past user received license file via email after some time ... please check your email "box".

If licensing email is present then save its attachment to local disk. The run installation again. Do not enter Product Code, instead of this enter path to license file into Source field in License Summary section of installer window.

---

If you do not have license file then open DOS prompt window, run ipconfig /all > ip.txt command and upload ip.txt file - I willl check its contents.


Martin Hanák

View solution in original post

Highlighted

Re: Licensing error

Hello,

 

I am a student and have the student version installed. When I open Creo Parametric 5.0, I get a message that the license expires in one day. When extending this license, after I have entered the username and password, I get the error message: Customer not identified.

 

What did i wrong?

Highlighted

Re: Licensing error

Hi,

uninstall Creo 5.0 and follow instructions written in https://apps.ptc.com/schools/references/install_creo5_unistudent_standard.pdf


Martin Hanák
Highlighted

Re: Licensing error

I have this same error, I have installed the creo 5.0, uninstalled it and reinstalled it twice. please help 

Highlighted

Re: Licensing error


@jraychael wrote:

I have this same error, I have installed the creo 5.0, uninstalled it and reinstalled it twice. please help 


Hi,

open DOS prompt window, run ipconfig /all > ip.txt command and upload ip.txt file - I willl check its contents.


Martin Hanák
Highlighted

Re: Licensing error

Hi There,

 

I just recently installed Creo 6.0 Student version and am trying to open it up after the install.

I am getting a licensing error. i was emailed a license file, just wondering where to save if on the drives so i can open that path in the setup.exe.

Thanks for the help.

Brian 

Highlighted

Re: Licensing error


@bo'connell wrote:

Hi There,

 

I just recently installed Creo 6.0 Student version and am trying to open it up after the install.

I am getting a licensing error. i was emailed a license file, just wondering where to save if on the drives so i can open that path in the setup.exe.

Thanks for the help.

Brian 


Hi,

my suggestion follows:

  • uninstall Creo 6.0
  • save emailed license file to local disk to any directory ... eg. C:\PTC\license_files
    • I hope that during first installation you entered Product code BE600908EDSTUDENTEDK12 or BK600908EDSTUDENTEDUNI
  • install Creo 6.0 to non-default directory ... eg. C:\PTC\CR6
  • do not enter Product Code, instead of this enter path to license file into Source field in License Summary section of installer window

 


Martin Hanák
Highlighted

Re: Licensing error

Sir i dont have liscening file in mail...I am uploading ip.txt content.


Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-UC14VMG
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 3C-2C-30-E6-4B-D8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-FC-B8-3E-7D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #5
Physical Address. . . . . . . . . : 0E-96-E6-B0-BD-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #6
Physical Address. . . . . . . . . : 1E-96-E6-B0-BD-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm QCA9377 802.11ac Wireless Adapter
Physical Address. . . . . . . . . : 0C-96-E6-B0-BD-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2402:8100:39c1:f183:6c49:8c09:3280:83f5(Preferred)
Temporary IPv6 Address. . . . . . : 2402:8100:39c1:f183:e50a:38b5:ca05:b519(Preferred)
Link-local IPv6 Address . . . . . : fe80::6c49:8c09:3280:83f5%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.43.229(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 04 July 2020 12:29:20
Lease Expires . . . . . . . . . . : 04 July 2020 13:29:19
Default Gateway . . . . . . . . . : fe80::a64b:d5ff:fe47:a04e%10
192.168.43.1
DHCP Server . . . . . . . . . . . : 192.168.43.1
DHCPv6 IAID . . . . . . . . . . . : 151820006
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-D9-2F-76-3C-2C-30-E6-4B-D8
DNS Servers . . . . . . . . . . . : 192.168.43.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : 0C-96-E6-B0-BD-FE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Highlighted

Re: Licensing error

Hi,

my suggestions:

 

Disable following network cards:

Ethernet adapter Ethernet ... Realtek PCIe GbE Family Controller
Ethernet adapter Ethernet 2 ... TAP-Windows Adapter V9
Wireless LAN adapter Local Area Connection* 14 ... Microsoft Wi-Fi Direct Virtual Adapter #5
Wireless LAN adapter Local Area Connection* 15 ... Microsoft Wi-Fi Direct Virtual Adapter #6
Ethernet adapter Bluetooth Network Connection 2 ... Bluetooth Device (Personal Area Network) #2

 

Disable IPv6 protocol for following network card

Wireless LAN adapter Wi-Fi ... Qualcomm QCA9377 802.11ac Wireless Adapter

 

Restart PC

Remove all files from C:\ProgramData\PTC\Licensing directory.

Uninstall / Install Creo

 


Martin Hanák
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