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Creg1-Visitor
1-Visitor
November 23, 2017
Question

Creo 4.0 Won't Open

  • November 23, 2017
  • 2 replies
  • 10679 views

Hi, 

I've downloaded Creo 4.0 as I'm currently studying at university and this program is made available to us for free. I installed it as prompted, used the license key which I was given and everything installed as it should. I disabled my antivirus during installation as prompted to. After the installation, I cannot seem to get any of the applications to open - the one which I need to use is Parametric 4.0 M030. I double click on the application and I get a loading symbol for about half a second and then nothing happens; I've tried the other applications which were also installed (Layout, Simulate, Direct and also the Modelcheck). The modelcheck is the only thing which seems to actually do anything but all that does is open a command prompt window for about a quarter of a second. 

 

I am running Windows 10 on a high spec gaming computer so it is very able to run these programs. Someone help please! Thanks in advance.

2 replies

M
Mahesh_Sharma22-Sapphire I
22-Sapphire I
November 24, 2017

Couple of points to check: 

 

1. Is xtop.exe available under installtion location of Creo 4.0, (C:\Pro.............M030\Common Files\x86e_win64\obj).

2. Aftre double click on icon do you see xtop.exe under processes in System task manager.

3. Rignt click on Creo icon and check startin from properties, browse to stratin and check if there are any recent trail file.

    C
    Creg1-VisitorAuthor
    1-Visitor
    November 24, 2017

    Hi, thanks for responding. 

    I've found the xtop.exe file, however when I double click it I get a system error message saying 'The program can't start because xercesc280mt.dll is missing from your computer. Try reinstalling the program to fix this problem.' Any ideas? I definitely disabled my antivirus which means that it didn't remove any files during installation. 

    Sorry I don't understand what you mean in your third point, which Creo icon do you mean?

    M
    MartinHanak24-Ruby III
    24-Ruby III
    November 24, 2017

    Hi,

     

    try following tips

    https://community.ptc.com/t5/Additional-Creo-Questions/CREO-3-won-t-start-sony-viao-i7-4-gigs-ram-radeon-graphics-no/m-p/15986

     

      P
      puetzcraig1-Visitor
      1-Visitor
      December 27, 2018

      I have the same issue. The installation has been running successfully, and suddenly stopped working. I am pretty sure that a Windows update occurred since the last time I used it. I have tried adding the graphics win_gdi to my config.pro - no change. If I execute xtop.exe directly, I get the error about xercesc280mt.dll not found. I have uninstalled Creo and re-installed with no change. If I search for the missing dll it is present.

       

      There isn't much to be found via google - this is one of the few threads so I am hoping it is still monitored. I use the educational version for FIRST FRC. With kickoff coming in a little more than a week it is a huge issue for me now!

       

      Thanks for any help you might be able to provide.

      M
      MartinHanak24-Ruby III
      24-Ruby III
      December 28, 2018
      @puetzcraig wrote:

      I have the same issue. The installation has been running successfully, and suddenly stopped working. I am pretty sure that a Windows update occurred since the last time I used it. I have tried adding the graphics win_gdi to my config.pro - no change. If I execute xtop.exe directly, I get the error about xercesc280mt.dll not found. I have uninstalled Creo and re-installed with no change. If I search for the missing dll it is present.

       

      There isn't much to be found via google - this is one of the few threads so I am hoping it is still monitored. I use the educational version for FIRST FRC. With kickoff coming in a little more than a week it is a huge issue for me now!

       

      Thanks for any help you might be able to provide.

      Hi,

      maybe CS258965 document will help you ... see attachment.

      1.] download https://support.ptc.com/images/cs/articles/2017/06/1497624418CabD/CS258965_WA_files.zip

      2.] unzip

      3.] rename Creo original parametric.exe file (in Creo Parametric\bin directory)

      4.] copy parametric.exe file acquired from zip file to Creo Parametric\bin directory

      5.] launch Creo

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