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Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X

Creo Agent did not initialize correctly. Please contact technical support if the issue persists

Harry_Seth
15-Moonstone

Creo Agent did not initialize correctly. Please contact technical support if the issue persists

Issue:

Error - "Creo Agent did not initialize correctly. Please contact technical support if the issue persists".

 

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Reasons/Causes:-

  • Error message indicates that creoagent.exe either has not been launched or has exited prematurely
  • Encryption software or antivirus software cause this issue
  • Fail to install creoagent.exe
  • Unable to install Creo Platform service due to lack of admin privileges

Solution: -  

  • Browse to Creo Parametric Trial installation folder C:\Program Files\PTC\Creo 8.0.0.0\InstallManager

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  • Run creosvcs_64.exe as an administrator

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This should help resolve the error encountered.

1 REPLY 1

Thank you for posting this.  This temporarily fixed the issue for me but it didn't seem to work if an add-on depended on that service probably because we are using for Creo4 (which doesn't contain this file, which I took from Creo8 which I was testing).  The permanent fix for me on Creo4 was to install (or reinstall/repair) Creo Platform Services, which is located in the addon folder of the installation download:

  • \\Downloads\M150\Creo\install\addon\creosvcs_64.exe

 


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