Creo Agent did not initialize correctly. Please contact technical support if the issue persists

[Harry_Seth]

Issue:

Error - "Creo Agent did not initialize correctly. Please contact technical support if the issue persists".

Reasons/Causes:-

• Error message indicates that creoagent.exe either has not been launched or has exited prematurely
• Encryption software or antivirus software cause this issue
• Fail to install creoagent.exe
• Unable to install Creo Platform service due to lack of admin privileges

Solution: -  

• Browse to Creo Parametric Trial installation folder C:\Program Files\PTC\Creo 8.0.0.0\InstallManager

• Run creosvcs_64.exe as an administrator

This should help resolve the error encountered.

[LawrenceS]

Thank you for posting this.  This temporarily fixed the issue for me but it didn't seem to work if an add-on depended on that service probably because we are using for Creo4 (which doesn't contain this file, which I took from Creo8 which I was testing).  The permanent fix for me on Creo4 was to install (or reinstall/repair) Creo Platform Services, which is located in the addon folder of the installation download:

• \\Downloads\M150\Creo\install\addon\creosvcs_64.exe

[tdavidson]

I applied this fix to a recent install of CREO10, it did not resolve the issue. CREO Platform services was uninstalled adn reinstalled, no resolution. 

[Harry_Seth]

@tdavidson - This is a known issue and reported to R&D as SPR 14803009. The issue has been resolved in Creo Parametric 10.0.2.0 and 11.0.0.0.

That said, here is the workaround:

1. Go to Windows Control Panel > Apps > select PTC Creo 10 Platform Services > Modify > Repair
2. OR: remove and/or clean and reinstall the required tool again, following CS182686