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A
AD_96190141-Visitor
1-Visitor
September 4, 2020
Solved

Error after Creo 7 Student Installation

  • September 4, 2020
  • 2 replies
  • 12910 views

I downloaded Creo 7 Student. When I open the program for the first time it pops up with a "Warning Message List" that says "License request failed for feature." I'll press OK, and then another message that says "AFX failed to load." I'll press OK, and then another message pops up that says "IFX failed to load." I'll press OK after that and it will close out the program.

Best answer by Alex_Cazacu

Hello, 

 

The license is still on the computer if you clicked the minus in front of the license in the license summary area. Even if you have deleted it from the computer you still have it on your email.

Run setup.exe and drag the license file from C:\ProgramData\PTC\Licensing under the license summary.

In case you no longer see the license in the ProgramData (folder is hidden), save the license you got on your email from PTC and drag that one.

 

Thanks,

Alex

2 replies

K
KB_96199491-Visitor
1-Visitor
September 6, 2020

Hello,

 

I downloaded Creo 7 Student. When I open the program for the first time it pops up with a "Warning Message List" that says "License request failed for feature." I'll press OK, and then another message that says "AFX failed to load." I'll press OK, and then another message pops up that says "IFX failed to load." I'll press OK after that and it will close out the program.

 

Someone can help please ?

 

Thank you in advance !

A
Alex_Cazacu17-Peridot
17-Peridot
September 7, 2020

Hello,

 

It seems that the license didn't manage to install. Please try to change the permissions to the PTC folder in Program Files to full permissions for your user, run setup.exe in administrator mode and choose reconfigure existing software.

If the license, containing in its name 

BK700908EDSTUDENTEDUNI

is shown under license summary continue, without inserting the code in the simple license area, if the license is not shown or it doesn't have the code in it, please insert the code in the simple license area and continue the licensing.

 

Thanks,

Alex

    A
    AD_96190141-VisitorAuthor
    1-Visitor
    September 9, 2020

    @Alex_Cazacu ,

     

    I have had the same issue as the person under this thread:

    https://community.ptc.com/t5/PTC-Academic-Program-Discussions/How-to-Apply-for-Academic-Licence/m-p/686176#M11535

     

    When I hover over the "Error!" message it says that "You have reached the maximum number of license requests available for your product type." I think it is because I misread the instructions and installed it wrong the first time. Is there any way to remedy this situation? I'm just trying to download to work on my engineering class projects.

     

    Thank you!

    M
    MartinHanak24-Ruby III
    24-Ruby III
    September 6, 2020

    I hope @Alex_Cazacu can comment the question.

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