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Pending Prerequisite

TL_10028401
4-Participant

Pending Prerequisite

Hello people.

I installed  Creo 6 Student Edition i september and everything worked perfect. Today I couldn't start the program  so I uninstalled everything, but is unable to install it again.

Creo Direct, Layout, Parametrix and Simulate all get the "Pending Prerequisite" status.

 

I've read some walkthroughs but havn't still gotten it to work.

 

I have:

But nothing works.  

 

4 REPLIES 4

See the solution in this thread - "Creo 4 install pending prerequisite": https://community.ptc.com/t5/System-Administration/Creo-4-install-pending-prerequisite/td-p/635398 

Also another useful article - "Creo Parametric will not launch from desktop icon, Program Files or by using parametric.exe from bin directory": https://www.ptc.com/en/support/article/CS114935 

TL_10028401
4-Participant
(To:VladimirN)

Thanks for the reply. I've read that forum post before I posted mine. It didn't solve my problem... 😔

JamesAvis
13-Aquamarine
(To:TL_10028401)

Here's what worked for me:  (based on https://www.ptc.com/en/support/article/cs182686)

  1. Use Add Remove Programs to uninstall Creo Platform Services
  2. Download Creo Agent clean up tool - creosvcs_regfix.exe
  3. Extract the zip file
  4. Open a command prompt with admin privileges (run as administrator)
  5. Change directory to the extracted folder
  6. Run command "creosvcs_regfix.exe --clean"
  7. Reinstall Creo

 James,

 

Thank you or this tip!

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