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1-Visitor
March 18, 2020
Question

Student edition - License invalid file or format

  • March 18, 2020
  • 2 replies
  • 7397 views

Hello, 

 

I tried to install Creo 5 Student edition and I get a invalid file or format error. 

 

Attached is the output of ipconfig because I saw that some people have the same problem.

 

Thanks for your feedback, Leon

2 replies

24-Ruby III
March 19, 2020

@leondorofeev wrote:

Hello, 

 

I tried to install Creo 5 Student edition and I get a invalid file or format error. 

 

Attached is the output of ipconfig because I saw that some people have the same problem.

 

Thanks for your feedback, Leon


Hi,

I can't see anything wrong in ip.txt file. Maybe removing home from Verbindungsspezifisches DNS-Suffix in network card settings will help.

Please upload licence file located in C:\ProgramData\PTC\Licensing directory.

What Product code did you enter during installation ?

1-Visitor
March 19, 2020

Hello Martin,

 

thanks for your fast reply!

removing the DNS suffix is not working 

I use license code BK500806ED0790-Y3M9-4RW5

License file is empty

Any more idea?

 

Thanks and bye, Lรฉon

24-Ruby III
March 20, 2020

@leondorofeev wrote:

Hello Martin,

 

thanks for your fast reply!

removing the DNS suffix is not working 

I use license code BK500806ED0790-Y3M9-4RW5

License file is empty

Any more idea?

 

Thanks and bye, Lรฉon


Hi,

 

tip no.1]

Move all files from C:\ProgramData\PTC\Licensing directory "somewhere else"

Uninstall Creo 5.0

Install Creo 5.0 and use Product code BE500806EDSTUDENTEDK12

 

tip no.2]

Download Creo 6.0 installation media + unzip it

Move all files from C:\ProgramData\PTC\Licensing directory "somewhere else"

Uninstall Creo 5.0

Install Creo 6.0 and use Product code BK600908EDSTUDENTEDUNI

Install Creo 5.0 ... do not enter Product code ... in Source field enter path to Creo 6.0 license file located in C:\ProgramData\PTC\Licensing directory

 

tip no.3]

Email your request to academicsupport@ptc.com and to akarim@ptc.com (Abdulkarim, Abdul).

Explain them that you need BK500806ED0790-Y3M9-4RW5 license or BK600908EDSTUDENTEDUNI license for MAC address 50-E5-49-53-1A-B2

 

1-Visitor
August 25, 2020

Same problem here.. what should  i do?.. please tell me step by step procedure.. i dont have PTC  FILE  in C drive... please reply as soon as possible. ๐Ÿ™๐Ÿ™