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15-Moonstone
January 8, 2021
Question

Error "PTC Installation Assistant has stopped working" when running setup.exe for Mathcad Prime".

  • January 8, 2021
  • 0 replies
  • 3817 views

Error "PTC Installation Assistant has stopped working" when running setup.exe for Mathcad Prime" (Applicable only for SUA Edition)

9.1.jpg

 Cause:

  1. Microsoft for .Net Framework is missing or is not installed correctly
  2. Microsoft Visual C++ 2008 SP1 is not installed correctly

Resolution:

 

  • Run PrimeWixinstaller_64bit.msi from the ptcsh0 folder of installer 9.3.jpg

     

  • Run the fix provided by Microsoft for .Net Framework 4.5.1
  • Try to uninstall and re-install Microsoft Visual C++ 2008 SP1 Redistributable Package:
    1. 32 bit
    2. 64 bit