How to Locate or Find Product Code for Single User and Student Edition of Mathcad

[Harry_Seth]

Users who do not know there Mathcad product code can refer below steps on how to get the Product Code:

Solution:

Product Code consists of  22 alphanumeric characters in length. General format of product code is xxxxxxxxxxxxxxx - xxxx – xxxx

• If Mathcad is purchased from PTC Web Store, product code can be found on the order confirmation E-mail as “Digital Rights” or you can locate the product code printed in the card inserted in the DVD package
• Customers who purchased Mathcad through the PTC web store can find their product code by entering order number and password at URL: http://www.findmyorder.com/

[LucMeekes]

Thanks Harry,

And what about customers who purchased Mathcad from Mathsoft or one of its distributors....?

Luc

[Harry_Seth]

@LucMeekes 

Hello Luc,

Effective April, 1st 2015 - PTC no longer supports Mathcad releases 11, 12 and 13 . There was a communication on this change. For more details refer more information refer - http://support.ptc.com/WCMS/files/164017/en/PTC_Mathcad_Support_Announcement.docx. 

I hope the above details help.

Best Regards,

Harry

[JM_11504340]

We have one user who is using the software. We are stuck on not being able to find a "Product Code".

#1. Tried ChatGPT4o. However it expected the process to be rational.

#2. Looked up license info at: https://support.ptc.com/apps/licensePortal and while there are numbers, upon numbers, none of them are the product code

#3. Googled it. Found this site. Looked for Product Code in e-mail. Looked for “Digital Rights” in e-mail. Failed.

#4. Tried the order code (Sales Order Number (SON):) at http://www.findmyorder.com/  but it tells me: "The inputted order number could not be found. Please validate the order number and try again." https://support.ptc.com/apps/licensePortal

As an IT contractor I feel like this activation process is way more complicated that it needs to be. It sets a new low bar in terms of complexity.

[TH_12159357]

I totally agree! Money was of course taken instantly, but one Product Code has been missing over a month now.

I see no other choice but to contact some authorities in order to solve this case. It's clear now, that PTC isn't willing to do so. 

[JM_11504340]

Ran the 30 day trial on the newer version.

Tried the instructions they e-mailed, but they were unhelpful.

They have a plethora of support pages and articles, some of which are blank pages.

Opened a new ticket with them about 4 or 5 days ago, but they have not deigned to reply as of yet.

By contrast, we moved to a new PDF editor recently. Purchased, downloaded, installed. activated. All within 10 minutes.

PTC's processes for this whole process are in such a need of an overhaul!