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Users who do not know there Mathcad product code can refer below steps on how to get the Product Code:
Solution:
Product Code consists of 22 alphanumeric characters in length. General format of product code is xxxxxxxxxxxxxxx - xxxx – xxxx
Thanks Harry,
And what about customers who purchased Mathcad from Mathsoft or one of its distributors....?
Luc
Hello Luc,
Effective April, 1st 2015 - PTC no longer supports Mathcad releases 11, 12 and 13 . There was a communication on this change. For more details refer more information refer - http://support.ptc.com/WCMS/files/164017/en/PTC_Mathcad_Support_Announcement.docx.
I hope the above details help.
Best Regards,
Harry
We have one user who is using the software. We are stuck on not being able to find a "Product Code".
#1. Tried ChatGPT4o. However it expected the process to be rational.
#2. Looked up license info at: https://support.ptc.com/apps/licensePortal and while there are numbers, upon numbers, none of them are the product code
#3. Googled it. Found this site. Looked for Product Code in e-mail. Looked for “Digital Rights” in e-mail. Failed.
#4. Tried the order code (Sales Order Number (SON):) at http://www.findmyorder.com/ but it tells me: "The inputted order number could not be found. Please validate the order number and try again." https://support.ptc.com/apps/licensePortal
As an IT contractor I feel like this activation process is way more complicated that it needs to be. It sets a new low bar in terms of complexity.