I cant install MathCAD prime 5

[SB_9793380]

Hello,

i bought the prime 5 student version and in the installer i cant install the application

what can i do ?

[VladimirN]

 Hi,

You probably mean version - 7.0? If so, download it from the following link, here: https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp

[DJNewman]

It's possible that they purchased the licence for Prime 5 and are activating it quite a bit later.

Prime 5 and other pre-Prime 7 versions were all end-of-saled as of December 31, 2021.

I've forwarded this topic to our product manager. I believe the desired outcome will be to generate a new install for Prime 7.

[VladimirN]

Thanks!

[LucMeekes]

And then there is this overview of all kinds of information regarding installation of Mathcad products where you might find the solution to your specific problem.

https://community.ptc.com/t5/PTC-Mathcad-Installation/All-About-Mathcad-Software-Installation/m-p/706433#M26

Note that much information regarding Prime 7 may also be applicable to Prime 5.

Success!
Luc

[DJNewman · Accepted solution]

Here's an update...!

We have removed access to the page that offered Mathcad Prime 5, and we plan to reach out to everyone who purchased one of those to get a Prime 7 installation. It should be within the next 24 hours or so.

We apologise for the inconvenience.

[VladimirN]

Glad to hear that!