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Harry_Seth15-Moonstone
15-Moonstone
May 19, 2021 7:04 PM UTC
Question

Mathcad Prime does not launch after the initial splash on Windows OS

Issue:

  • Mathcad Prime fails to launch after the recent Windows / .NET updates on Windows 7 x64bit
  • Mathcad Prime does not launch after the initial splash on Windows OS
  • Mathcad Prime isn't starting after update from KB4055002 for Microsoft .NET

 

Cause:
Bug with Windows security update KB4055002 for Microsoft.Net Framework 4.7.1

 

Resolution:

  • Microsoft acknowledged the bug with Windows Update KB4055002 and released an update to fix this issue.
  • Users can download and install the fix from the Microsoft catalog here

    3 replies

    TJ_102910611-Visitor
    1-Visitor
    Apr 26, 2022 4:09 PM UTC

    Is there a fix for "Mathcad Prime does not launch after the initial splash on Windows OS" for Windows 10? 

     

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      VladimirN24-Ruby IV
      24-Ruby IV
      Apr 26, 2022 8:20 PM UTC

       Hi,

       

      Check out the solutions in the following articles:

       

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      VladimirN24-Ruby IV
      24-Ruby IV
      Apr 20, 2023 10:22 PM UTC

      Here is a another tip: https://community.ptc.com/t5/Mathcad/Mathcad-Prime-4-0-doesn-t-start-anymore/m-p/493185/highlight/true#M174683

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