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ptc-16549881-Visitor
1-Visitor
October 31, 2012
Question

License problems mathcad 13

  • October 31, 2012
  • 1 reply
  • 2035 views

I have a fresh install of mathcad 13 and after a few miscommunications have a license file for the machine, but I am getting an error still when trying to start mathcad. It seems that it is looking for a license server (FlexLM error -15,570 cannot connect to server. ) I am confused as to why it would even try to connect to a license server when provided with a license file. Where did I go wrong? How could this have happened?

Any help would be immensely appreciated. Thanks in advance.

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
November 1, 2012

Hello,

Try to contact with PTC's tech support by using "Mathcad Support Center":

http://www.ptc.com/support/mathcad_supportCenter.htm

http://blogs.ptc.com/2011/09/22/how-to-use-the-brand-new-online-mathcad-support-center/

P
ptc-16549881-VisitorAuthor
1-Visitor
November 2, 2012

I don't see how that could be of use without purchasing a support contract. This is for Mathcad 13 and the people I talked to told us to upgrade to 14 if we need support (seems like a bad policy, to abandon customers like that.)

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