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Hello.
Could you tell me why My access is denied?
My access to the PTC Licensing Tools(https://support.ptc.com/apps/licensePortal/auth/ssl/index) is denied.
The upgrade of my account appears to be successful.
Can you investigate why access is denied?
I need to move the HOST ID of the license.
Thank you.
Kind regards,
Ryuichi Ito
ri@shimadzu.co.jp
Solved! Go to Solution.
No one in the community can help with access to PTC's licensing website.
You need to contact PTC for that help.
No one in the community can help with access to PTC's licensing website.
You need to contact PTC for that help.
Hi,BenLoosli
Thank you for your reply.
I thought that this community was also seen by a PTC representative...I will try to contact PTC directly.
Thank you!
Ryuichi Ito
Some PTC groups/people do watch the community, but the license group is not one of them.
Thank you,BenLoosli
My problem was solved successfully.
Please post how it was solved, and mark that as the correct answer. Thanks.
Hi,Dale_Rosema
>Please post how it was solved, and mark that as the correct answer.
I asked customer support for the same content I posted here.
(https://www.ptc.com/en/support/csguide/Contact/Contact_by_Web)
Then, customer support responded that they had granted license management rights to my account.
There was no explanation in particular, but my account settings may have been funny.
Thanks.