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gleonard1-Visitor
1-Visitor
February 13, 2017
Question

Sessions Gadget and Sessions Page now blank

  • February 13, 2017
  • 15 replies
  • 8673 views

Anyone else seeing this?  Been stuck like this since last week.  Tried different browsers.  Same issue.  Capture.JPG

15 replies

D
DanielC.Nowitz1-Visitor
1-Visitor
February 14, 2017

Hi George,

Thank you for starting this thread; our team has determined this to be a display problem only, meaning no data has been lost. Our team is working with Oracle support to find a solution at the moment.

I will follow up with an update once the issue has been addressed.

Sorry for the inconvenience,

Thanks,

- Dan

    D
    DanielC.Nowitz1-Visitor
    1-Visitor
    February 14, 2017

    SPR 6414946 has been filed for this issue: https://support.ptc.com/appserver/cs/view/spr.jsp?n=6414946

    T
    TomU23-Emerald IV
    23-Emerald IV
    February 14, 2017

    Looks like the entire support site is now down.

    MarcoTosin
    MarcoTosin21-Topaz I
    21-Topaz I
    February 14, 2017

    It seems that sessions are back just now.

    Marco
    D
    DanielC.Nowitz1-Visitor
    1-Visitor
    February 14, 2017

    Yes, it should be resolved now. Please let me know if the issue still appears for you.

    Thanks,

    - Dan

      MarcoTosin
      MarcoTosin21-Topaz I
      21-Topaz I
      February 15, 2017

      Hi Dan,

      sessions come and go.

      One moment you can see it and few seconds later, if you refresh you page, you receive "Access denied" message.

      Same for Performance Advisor for Windchill

      Marco
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