Crashing! Creo 3.0

Hello,

One of my users (in Asia) emailed me about a crashing issue he is having.  Every time he switches from layer tree to model tree.   Unfortunately his machine is not supported, an Dell Optiplex 9010 with Intel HD Graphics 4000.  I had him update his drivers & he reports this morning that it did not help.   I would have him switch from OpenGL to Win32gdi but it appears that PTC decided to remove that option in Creo 3.0.

I'm sending him the list of supported hardware for Creo3.0 & can only hope his boss authorizes him to get a new machine.  Until then I thought I would reach out for help.  Yes, I am grasping at straws here but maybe I'll get lucky.

Thanks,

Joe S.