Skip to main content
L
livdfolk1-Visitor
1-Visitor
November 15, 2018
Question

Creo 5.0.1.0 crashing when opening asm files.

  • November 15, 2018
  • 3 replies
  • 4862 views

Running Creo 5 Educational Ed.  Software crashes when opening files.

 

Crash dump below:

-------------------------------------------------
The trace creation timestamp is: Mon Nov 05 13:42:44 18
The executable build timestamp is: Wed Jun 27 10:03:26 18
The datecode is: 2018100
The pro machine type is: x86e_win64
The process ID is: 1120
The traceback type is : CRASH
The logger exit status is: 00003
The Trail is: trail.txt.11
The release is: 5.0
The product version is: 5.0.1.0
The product title is: Creo Parametric
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 6160.

Main Thread 6160
=====================
0x00007FFD6E372F83 NULL (NULL:0) (coretools_sh:0x00007FFD6E2E0000) ( 0x1, 0x138340d0, 0x13b0a4b0, 0x0 )
0x00007FF74222DCDA NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x194d03e8, 0x0, 0x0, 0x0 )
0x00007FF74811CD23 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x13cdfef0, 0x3e8, 0x6, 0x0 )
0x00007FF74811C034 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x13cdfef0, 0x3e8, 0x1, 0x2 )
0x00007FF74811BD94 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x13cdfef0, 0x3e8, 0x1382c6f8, 0x3da475b0 )
0x00007FF742228E89 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x13cdfef0, 0x3e8, 0x4ad88020, 0x1382c750 )
0x00007FF742226D88 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x3e8, 0x0, 0x0, 0x0 )
0x00007FF742224191 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x3e8, 0x0, 0x0, 0x0 )
0x00007FF73DF5822F NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x1, 0x1382ec50, 0x0, 0x0 )
0x00007FF73DF54D05 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x1, 0x0, 0x445c0 )
0x00007FF73DF575C8 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x1, 0x27e9bcd8, 0xe, 0x1 )
0x00007FFD6B6236A9 NULL (NULL:0) (coreutils_sh:0x00007FFD6B570000) ( 0x1, 0x27e9bcd8, 0x2, 0x0 )
0x00007FFD6B64D004 NULL (NULL:0) (coreutils_sh:0x00007FFD6B570000) ( 0x1, 0x6b63e282, 0x1, 0x1 )
0x00007FFD6B6370B9 NULL (NULL:0) (coreutils_sh:0x00007FFD6B570000) ( 0x0, 0x27e9bcd8, 0xffffffff, 0x1 )
0x00007FFD6B649CD4 NULL (NULL:0) (coreutils_sh:0x00007FFD6B570000) ( 0x0, 0x0, 0x1, 0x64 )
0x00007FFD6B63206A NULL (NULL:0) (coreutils_sh:0x00007FFD6B570000) ( 0x64, 0x0, 0x0, 0x1 )
0x00007FF73E8D323E NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x64, 0x2535a0b8, 0x64 )
0x00007FF73E8D2018 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x0, 0x0, 0x23c4d678 )
0x00007FF73E8D1BA2 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x17a745c8, 0x64, 0x64, 0x484f1f48 )
0x00007FF73E8D1D3D NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x17a745c8, 0x484f1f48, 0x1383cca0, 0x0 )
0x00007FF73E8D33F5 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x17a745c8, 0x484f1f48, 0x0, 0x0 )
0x00007FF73E8D18AE NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x17a74548, 0x17a74548, 0x484f1f50, 0x12 )
0x00007FF73E1E2CA4 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x3, 0x48a0d218, 0x1383c630, 0x7 )
0x00007FF73E1CF30B NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x1383c630, 0x0, 0x0 )
0x00007FFD6E32179B NULL (NULL:0) (coretools_sh:0x00007FFD6E2E0000) ( 0x23cc1750, 0x1383cca0, 0x1383c850, 0x42004f )
0x00007FF742EDC90C NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x3e1e2b90, 0x0, 0x2, 0x0 )
0x00007FF742EE24F7 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x1383cca0, 0x1383c850, 0x1a9d )
0x00007FF742EE40CB NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x1383d4a0, 0x1383c8c0, 0xd )
0x00007FF73EC9EC20 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x1a9d, 0x1383d4a0, 0x1383d546, 0x3 )
0x00007FF73E1169C9 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x2, 0x1383de50, 0x1, 0x1383dc40 )
0x00007FF73E1173AC NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x3f, 0x22d36040, 0x2 )
0x00007FF73DDD552A NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x1bd545d0, 0x20, 0x0, 0x1383e180 )
0x00007FF73FC0C10F NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x1383e180, 0xffffffff, 0x22d36040 )
0x00007FF73DE34BFD NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x2, 0x0, 0x0 )
0x00007FF73DE56734 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0xfffffffe, 0x1383e709, 0x13b0aa88, 0x6ace9303 )
0x00007FF73DE76106 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x3ddccf90, 0x22d36040, 0x3, 0x0 )
0x00007FF73DE76A17 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x22d36040, 0x1383e890, 0xc, 0xc )
0x00007FF73DDCCEFD NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x2, 0xffffffff, 0x0, 0xffffffff )
0x00007FF73DDCC3F9 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x22d36040, 0x4c5cb580, 0x800004, 0x800004 )
0x00007FF73DE4524D NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x6b437200, 0x6b4370d8, 0x1f824d50 )
0x00007FFD6B3C58BE NULL (NULL:0) (libui_sh:0x00007FFD6B160000) ( 0x0, 0x800004, 0x20400c, 0x1383ebe9 )
0x00007FFD6B2CD83F NULL (NULL:0) (libui_sh:0x00007FFD6B160000) ( 0x1f89eb60, 0x800004, 0x1f5b2590, 0x43730d7e )
0x00007FF742F69268 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x1383ee20, 0x0, 0x1383f0e0, 0x1f67cc58 )
0x00007FF742F64BE9 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x1383efe0, 0x1383f130, 0x1f67cc10, 0xffffffff )
0x00007FF743727022 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x1f67cc10, 0x1f67cc58, 0x0 )
0x00007FF74372773E NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x0, 0x24, 0x0 )
0x00007FF743732CC7 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x1, 0xffffffff, 0x1383f3d0, 0x488b43a8 )
0x00007FF74372C4D4 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x7, 0x7d7b1a47, 0x0, 0x0 )
0x00007FFD6E32179B NULL (NULL:0) (coretools_sh:0x00007FFD6E2E0000) ( 0x48249b78, 0x0, 0x3, 0x3fe84c7a )
0x00007FF743732A78 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x0, 0x0, 0x1383f650 )
0x00007FF73DE765F6 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x4cf2e2a0, 0x3, 0x0, 0x0 )
0x00007FF73E1BD2DA NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x4cf2e2a0, 0x0, 0x3, 0x3 )
0x00007FF745240F6A NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x1, 0x1383f4e0, 0x4cf2e2a0, 0x13894330 )
0x00007FF745240E6F NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0xa, 0x3c8cc000, 0x3c8cc000, 0x3c8cc000 )
0x00007FF74523D397 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x4523d428, 0x0, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 924
=====================
0x00007FFD8D210D0A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x40, 0x13c3c7e0, 0x6e282008, 0x0 )
0x00007FFD8A5113ED NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x168cf990, 0x3c8cc000, 0x0, 0x0 )
0x00007FFD8D0032A4 NULL (NULL:0) (USER32:0x00007FFD8D000000) ( 0x2006a, 0x0, 0x16057d20, 0x6fd05aba )
0x00007FFD6E26D997 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x16048400, 0x1609bd40, 0x160e36f0, 0x6fcfcdf2 )
0x00007FFD6E2679EE NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x1609bd40, 0x160e36f0, 0x160484c8, 0x6fcfbc73 )
0x00007FFD6E26775A NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x13b008c0, 0x0, 0x160e36f0, 0x0 )
0x00007FFD6E267B3F NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x16057d20, 0x13c50fb0, 0x7d7bbdc0, 0x13c50fb0 )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x13c50fb0, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 6804
=====================
0x00007FFD8D210D0A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x12, 0x80, 0x13a70cc0, 0x9 )
0x00007FFD8A5113ED NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x160e03b8, 0x3c8cc000, 0x0, 0x10 )
0x00007FFD6E23FC16 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x0, 0x160e03b8, 0x1707fbd0, 0x8a518dff )
0x00007FFD6E23F8D0 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x160e03b8, 0x6debbba5, 0x1, 0x440 )
0x00007FFD6E23F93F NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x6debbba5, 0x6debbba5, 0x1, 0x160e0270 )
0x00007FFD6E2389C6 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x1, 0x160e0220, 0x160985a8, 0x0 )
0x00007FFD6E26DA9B NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x0, 0x6fd457e0, 0x13e00840, 0x6fcfcdf2 )
0x00007FFD6E2679EE NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x160e0220, 0x160e38e0, 0x160484c8, 0x6fcfbc73 )
0x00007FFD6E26775A NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x13b008c0, 0x0, 0x160e38e0, 0x0 )
0x00007FFD6E267B3F NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x160571c0, 0x13c50a40, 0x7d7bbdc0, 0x13c50a40 )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x13c50a40, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 10840
=====================
0x00007FFD8D210D0A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x85, 0x6fcf2341, 0x1608a210, 0x6fcfc27b )
0x00007FFD8A5113ED NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x160e32b8, 0x3c8cc000, 0x0, 0x10 )
0x00007FFD6E23FC16 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x0, 0x160e32b8, 0x1782f530, 0x0 )
0x00007FFD6E23F8D0 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x160e32b8, 0x71d4b166, 0x1, 0x1 )
0x00007FFD6E23F93F NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x71d4b166, 0x71d4b166, 0x7305eda0, 0x160e3168 )
0x00007FFD6E2389C6 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x1, 0x160e3100, 0x13d70801, 0x7305eda0 )
0x00007FFD6E26DB0B NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x16063e40, 0x6fd09516, 0x16097338, 0x2 )
0x00007FFD6E2682E4 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x16048400, 0x160e3110, 0x160e3c00, 0x16056f20 )
0x00007FFD6E2679EE NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x160e3110, 0x160e3c00, 0x160484c8, 0x6fcfbc73 )
0x00007FFD6E26775A NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x13b008c0, 0x0, 0x160e3c00, 0x0 )
0x00007FFD6E267B3F NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x16056f20, 0x13c50710, 0x7d7bbdc0, 0x13c50710 )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x13c50710, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 8608
=====================
0x00007FFD8D21079A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x10, 0x6fcfee9b, 0x13b06160, 0x13b06160 )
0x00007FFD8A511118 NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x13c5f708, 0x6ae5e4b0, 0x0, 0x4d8 )
0x00007FFD6ACCE589 NULL (NULL:0) (baselibmt:0x00007FFD6ACA0000) ( 0x0, 0x13c51b01, 0x0, 0x13c51b00 )
0x00007FFD6AD81A85 NULL (NULL:0) (baselibmt:0x00007FFD6ACA0000) ( 0x0, 0x7d7bbd00, 0x13c5f6f0, 0x7fffffff )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x13c51bb0, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 7292
=====================
0x00007FFD8D21224A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x8d1b8a10, 0x3, 0x13ca0000, 0x13ca0000 )
0x00007FFD8D1B9156 NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x0, 0x8d1b8a10, 0x13ca0000, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 10136
=====================
0x00007FFD8D2107EA NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x88e7c8d0, 0x88e70000, 0x0, 0x0 )
0x00007FFD88E7C949 NULL (NULL:0) (mswsock:0x00007FFD88E70000) ( 0x88e7ca10, 0x13cd1400, 0x13cd0f80, 0x13cd0f80 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 652
=====================
0x00007FFD8D210A9A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x1b08f6a8, 0x5, 0x50, 0x0 )
0x00007FFD8A51121A NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x16048400, 0x0, 0x0, 0x0 )
0x00007FF73E1EA149 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x16048400, 0x1, 0xffffffff, 0x6fcfcdf2 )
0x00007FFD6E2679EE NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x1609cd40, 0x17930880, 0x160484c8, 0x6fcfbc73 )
0x00007FFD6E26775A NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x13b008c0, 0x0, 0x17930880, 0x0 )
0x00007FFD6E267B3F NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x16057230, 0x13ce93e0, 0x7d7bbdc0, 0x13ce93e0 )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x13ce93e0, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 7872
=====================
0x00007FFD8D210D0A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x27f, 0x0, 0x0, 0x1f80 )
0x00007FFD8A5113ED NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x437af430, 0x3c8cc000, 0x0, 0x0 )
0x00007FFD8AAA106F NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF7437AF476 NULL (NULL:0) (xtop:0x00007FF73D0C0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 9384
=====================
0x00007FFD8D21079A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x26a50c90, 0x6e26753d, 0xfffffffe, 0x8d1bc002 )
0x00007FFD8A511118 NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x160484c8, 0x6fcfb7c8, 0x0, 0x904 )
0x00007FFD6ACCE5B5 NULL (NULL:0) (baselibmt:0x00007FFD6ACA0000) ( 0x160484c8, 0x26a50c90, 0x160484c8, 0x6fcfbc73 )
0x00007FFD6E267845 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x13b008c0, 0x0, 0x17d18020, 0x0 )
0x00007FFD6E267B3F NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x16056190, 0x1943dc70, 0x7d7bbdc0, 0x1943dc70 )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x1943dc70, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 2684
=====================
0x00007FFD8D21079A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x26a51410, 0x6e26753d, 0xfffffffe, 0x6e239018 )
0x00007FFD8A511118 NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x160484c8, 0x6fcfb7c8, 0x0, 0xb40 )
0x00007FFD6ACCE5B5 NULL (NULL:0) (baselibmt:0x00007FFD6ACA0000) ( 0x160484c8, 0x26a51410, 0x160484c8, 0x6fcfbc73 )
0x00007FFD6E267845 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x13b008c0, 0x0, 0x24f02e90, 0x0 )
0x00007FFD6E267B3F NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x16057310, 0x1ea08560, 0x7d7bbdc0, 0x1ea08560 )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x1ea08560, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 4192
=====================
0x00007FFD8D210A9A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x2983f888, 0x6e3686bd, 0x0, 0x0 )
0x00007FFD8A51121A NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFD702C2379 NULL (NULL:0) (exitlogger_app_sh:0x00007FFD702C0000) ( 0x3c, 0x12c, 0x0, 0x0 )
0x00007FFD6AD81852 NULL (NULL:0) (baselibmt:0x00007FFD6ACA0000) ( 0x0, 0x7d7bbd00, 0x1ea99130, 0x1ea08680 )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x1ea08680, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 6768
=====================
0x00007FFD8D21079A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x8, 0x6fcfee9b, 0x13b06160, 0x13b06160 )
0x00007FFD8A511118 NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x1ea98848, 0x17a3ffe0, 0x0, 0xa34 )
0x00007FFD6ACCE589 NULL (NULL:0) (baselibmt:0x00007FFD6ACA0000) ( 0x0, 0x1ea08a01, 0x13b00a48, 0x40 )
0x00007FFD6AD81A85 NULL (NULL:0) (baselibmt:0x00007FFD6ACA0000) ( 0x0, 0x7d7bbd00, 0x1ea98830, 0x7fffffff )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x1ea08aa0, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 8868
=====================
0x00007FFD8D21079A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x26a51960, 0x6e26753d, 0xfffffffe, 0x6e239018 )
0x00007FFD8A511118 NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x160484c8, 0x6fcfb7c8, 0x0, 0xaf0 )
0x00007FFD6ACCE5B5 NULL (NULL:0) (baselibmt:0x00007FFD6ACA0000) ( 0x160484c8, 0x26a51960, 0x160484c8, 0x6fcfbc73 )
0x00007FFD6E267845 NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x13b008c0, 0x0, 0x1fb8cf60, 0x0 )
0x00007FFD6E267B3F NULL (NULL:0) (asyncoremt:0x00007FFD6E230000) ( 0x160569e0, 0x1ea08b60, 0x7d7bbdc0, 0x1ea08b60 )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x1ea08b60, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 11528
=====================
0x00007FFD8D21224A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x13c75de0, 0x13c75de0, 0x13c710d8, 0x8d198ea0 )
0x00007FFD8D1B9156 NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x0, 0x8d1b8a10, 0x13c84cd0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 5444
=====================
0x00007FFD8D21224A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x8d1b8a10, 0x2, 0x13c84cd0, 0x13c84cd0 )
0x00007FFD8D1B9156 NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x0, 0x8d1b8a10, 0x13c84cd0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

Thread 9856
=====================
0x00007FFD8D21079A NULL (NULL:0) (ntdll:0x00007FFD8D180000) ( 0x160c7200, 0x6fcfdcc8, 0x26d37340, 0x0 )
0x00007FFD8A511118 NULL (NULL:0) (KERNELBASE:0x00007FFD8A510000) ( 0x19472df8, 0x27d3e230, 0x0, 0xca4 )
0x00007FFD6ACCE589 NULL (NULL:0) (baselibmt:0x00007FFD6ACA0000) ( 0x0, 0x1ea0b401, 0x0, 0x1ea0b400 )
0x00007FFD6AD81A85 NULL (NULL:0) (baselibmt:0x00007FFD6ACA0000) ( 0x0, 0x7d7bbd00, 0x19472de0, 0x7fffffff )
0x00007FFD7D7BBE1D NULL (NULL:0) (ucrtbase:0x00007FFD7D750000) ( 0x7d7bbdc0, 0x1ea0b440, 0x0, 0x0 )
0x00007FFD8AAA13D2 NULL (NULL:0) (KERNEL32:0x00007FFD8AAA0000) ( 0x8aaa13b0, 0x0, 0x0, 0x0 )

 

Any ideas welcomed. 

 

Thanks.

3 replies

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
November 15, 2018

Unfortunately you are going to need to contact PTC technical support.  No one outside of PTC has the ability to interpret these files.

C
Chris321-Topaz I
21-Topaz I
November 15, 2018

You can do all the things that PTC first asks when you open up a ticket:

 

1. Remove all config.pro, config.sup files, .ui files and try again.

 

2. Check to see if it is unique to certain assemblies. Create a new assembly and open that. If that works then it is some specific to the ones you are trying to open.

 

3. Set the config.pro option

graphics win32_gdi

This option tests whether it is your graphics card that is causing the problem. If this option works then you need a graphics card that is supported by PTC.

L
livdfolk1-VisitorAuthor
1-Visitor
November 15, 2018

All of the config files?  There seems to be a lot of config files and configuration options.  Do these all reside in the profile area?  I tried a full profile reset and this didn't seem to affect the problem.

 

I've downloaded a number of test files, as I look after this program on behalf of other users in a limited context, so not really au fait with what you mean by try other assemblies, do you mean try different asm files?

 

Thanks for your support.

Mahesh_Sharma
Mahesh_Sharma22-Sapphire I
22-Sapphire I
November 15, 2018

Try clearing the cache.. (.wf) (Default location is C:\Users\<Username>\AppData\Roaming\PTC\ProENGINEER\Wildfire).

Hopefully that will fix. 

Second option is to update Creo to Creo 5.0.2.0

Terms & ConditionsCookie settingsAccessibility statement