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23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
August 20, 2015
Solved

Forgot LMutility Admin password

  • August 20, 2015
  • 3 replies
  • 18225 views

I am trying to install a new license file and I have forgotten the username/password to the LMutility. I know what the default ones are, but they are not working and I don't remember changing them. Is there a way to find the username/password? I know I could remove the software and reload it, but I am on a triad and would have to do that 3 times.

I am hoping that when I restart the servers tonight, they will pick up the new file, which I have named the same as the old one.

One last LMutilty question: The log files have gotten large in 2+ years. Can I just move these files to a sub-folder and the system will create new ones when it restarts?

Best answer by TomU

If you're talking about FlexLM, then yes, you can simply stop the service, updated the license.dat file with the necessary information and then restart the service.  Yes, you can move/delete the log files and when you start the service new ones will automatically be created.

3 replies

T
23-Emerald IV
TomU23-Emerald IVAnswer
23-Emerald IV
August 20, 2015

If you're talking about FlexLM, then yes, you can simply stop the service, updated the license.dat file with the necessary information and then restart the service.  Yes, you can move/delete the log files and when you start the service new ones will automatically be created.

    M
    MartinHanak24-Ruby III
    24-Ruby III
    August 21, 2015

    Ben,

    in Services dialog box, you can Stop/Start:

    • lmadmin_ptc service

    -OR-

    • FLEXlm server for PTC service

    Martin Hanak

      Mahesh_Sharma
      Mahesh_Sharma22-Sapphire I
      22-Sapphire I
      August 24, 2015

      Ben,

      There is no mechanism in license manager to recover or reset forget password. About configuring new license file in existing license manager, you can replace the license.dat in licensing folder with new license after replacing SERVER and DAEMON lines in new license file.

      To restart the license server you can use lmadmin_ptc system service (As mentioned by Martin).

      T
      23-Emerald IV
      TomU23-Emerald IV
      23-Emerald IV
      August 24, 2015

      If you're using the PTC FlexNET Admin Utility, the administrator password is stored in the server.xml file located in C:\Program Files\FLEXnet Admin License Server\conf\.  You can simply replace the password hash with a plain text string.  (You don't need to hash it.)

        Mahesh_Sharma
        Mahesh_Sharma22-Sapphire I
        22-Sapphire I
        August 24, 2015

        Tom,

        Something new for me, did you tried this?

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