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PhilippeB10-Marble
10-Marble
November 30, 2015
Solved

License Manager for ME10

  • November 30, 2015
  • 4 replies
  • 8083 views

Hi all,

 

We have an old version of ME10 10

 

I must change the old server (Win2003) to a new one (Win2012)

 

Anyone has any ideas how do i download and reinstall the LM?

 

Thanks

Best answer by FriedhelmK

Somehow a baffling system.

You have a valid old license but you have leaved the support.

After years you need again eg a fresh License Server program but you cant get it because you have no more support and thus no more access to the downloads.

Without support, you can only mail at PTC a generel requests, explain your plight and hope that PTC can/will help you.

4 replies

L
lfortner14-Alexandrite
14-Alexandrite
November 30, 2015

You should install the latest MEls version available through PTC Support site [Support], [Software download], [Drafting], [Release 19.0], [PTC-Creo-Elements-Direct-License-Server-Windows-190-F000].  (15 MB).

Hope this will help.

F
FriedhelmK17-PeridotAnswer
17-Peridot
November 30, 2015

Somehow a baffling system.

You have a valid old license but you have leaved the support.

After years you need again eg a fresh License Server program but you cant get it because you have no more support and thus no more access to the downloads.

Without support, you can only mail at PTC a generel requests, explain your plight and hope that PTC can/will help you.

M
MaxR.Kublin13-Aquamarine
13-Aquamarine
December 10, 2015

ME10 and all other CoCreate Software can be used "forever" - even after getting out of Support.

However, getting the newest license Server (MEls) is really tricky, because you don't have Access to the PTC download page.

Also, you will not be able to log a Supportr Call with PTC.

I guess the only wayto get the newest license Server is to get it from a customer who has this piece of Software.

M
MaxR.Kublin13-Aquamarine
13-Aquamarine
December 14, 2015

Concerning "I must change the old server (Win2003) to a new one (Win2012)"

I assume that "old Server" and "new Server" are two different pieces of HW?

I ask this question because your Licenses are generated for a given HW-ID.

If "HW-ID" is a MAC of a Network Card, you will probably need to "float" you licenses

to a new HW-ID - and for this you *MUST* contact PTC Support.

P
PhilippeB10-MarbleAuthor
10-Marble
December 14, 2015

Hi Max,

Yes I know, but PTC support is ok to change my license to a new ID.

The problem was to find the software...

M
MaxR.Kublin13-Aquamarine
13-Aquamarine
December 14, 2015

Hi Philippe,

Well, if PTC lets you float your license to a different HW-ID then PTC should also give you the required license Server Software.

This is possibly a gap in PTC's process but you should give it a try.

btw. the license Server Setup is 16 MB.

Regards,

      Max

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PhilippeB10-MarbleAuthor
10-Marble
January 22, 2016

Hi Max,

PTC modifed the license file without charge and someone from the community sent me kindly the software.

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