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Jamal Ashraf
16-Pearl
Oct 10, 2025 10:44 AM UTC
Question

DataChange Event not triggering for non-admin user

Hi everyone,

I’m facing an issue with a Thing-based DataChange event (Generic).
I have a Thing (Dataset) that contains a property and a DataChange event bound to it.
The event works perfectly fine with administrator user but now for other user which is not administrator and have rights on this project only.

 

 

However, when I test with another user account, the event does not trigger at all — even though:

  • I’ve already granted full Run Time permissions (Property Read/Write, Service Execute, Event Execute, Event Subscribe) to the user group.

  • I’ve also given Visibility permissions to the Thing.

Still, the event only works for the admin user.

 

Could anyone please confirm what exact permissions are required for a DataChange event to trigger correctly for non-admin users?

 

MA8731174_0-1760093026349.png

 

MA8731174_1-1760093050183.png

 

 

12 replies

16-Pearl
Oct 10, 2025 11:13 AM UTC

Hi @MA8731174   , Please Look at the article below.

 

https://www.ptc.com/en/support/article/CS386233

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Jamal Ashraf
16-Pearl
Oct 10, 2025 11:21 AM UTC

Thanks for your reply. Please elaborate your answer. This link has not enough information for the permissions of event of thing. Please read my question and let me know if you can provide further information.

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16-Pearl
Oct 10, 2025 12:23 PM UTC

Hi @MA8731174   execute the following Services on the Thing to enable and restart it, and let us know your output.

  • EnableThing
  • RestartThing
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