cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Entity Not Found : [PlatformSubsystem]]

Gravel

Entity Not Found : [PlatformSubsystem]]

Dear Team,

I am getting below  error on login by non administrator user on application log when user try to open any  thing, thingtemplate, datatable, data shape

[context: com.thingworx.webservices.context.HttpExecutionContext@9d3d12e][message: Entity Not Found : [PlatformSubsystem]]

[context: com.thingworx.webservices.context.HttpExecutionContext@57472e32][message: Entity Not Found : [ConfiguredThing]]

[context: com.thingworx.webservices.context.HttpExecutionContext@24d57adf][message: Entity Not Found : [GenericThing]]

12 REPLIES 12

Re: Entity Not Found : [PlatformSubsystem]]

Hi Bhuwaneshwar, which group does these users belong to? You need to provide them with sufficient rights to be able to view or edit those entities.

Re: Entity Not Found : [PlatformSubsystem]]

Hi Sushant,

I have given already permission to that mashups , entity but still getting error.

Re: Entity Not Found : [PlatformSubsystem]]

Hi Bhuwaneshwar,

You need to give visibility permission for those entities.

Re: Entity Not Found : [PlatformSubsystem]]

Bhuwaneshwar Gupta​ could you please share how is the visibility setup and where is this on the mashup only or on the organization or user group or directly on the users?

Re: Entity Not Found : [PlatformSubsystem]]

Hi Bhuwaneshwar Gupta​,

You must be receiving these error after removing Users group from the everyone organization.

These error just indicate that the user does not permission to access these entities.

You simply need to create an organization for the user and assign visibility permission for that organization so that user can inherit the permission to view these entities (Just not mashup).

If you still get some error you just need to provide the corresponding Permissions.

Do let me know if you still face any issue.

Re: Entity Not Found : [PlatformSubsystem]]

Thanks

Re: Entity Not Found : [PlatformSubsystem]]

HI Ankit,

Already user has added in new Organization.

Re: Entity Not Found : [PlatformSubsystem]]

Does that organization have visibility permission for PlatformSubsystem entity?

Re: Entity Not Found : [PlatformSubsystem]]

Hi Ankit,

I have given organization visibility permission for Platform Subsystem entity. Now no error . as post in trail conversation.

But getting error when  user ReliabilityEngineer1 login and seeing mashups . Mashup is working fine. But in log error is showing in below

[context: com.thingworx.webservices.context.HttpExecutionContext@665b1d5a][message: Entity Not Found : [ReliabilityEngineer1]]