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bgupta-210-Marble
10-Marble
May 15, 2017
Question

Entity Not Found : [PlatformSubsystem]]

  • May 15, 2017
  • 2 replies
  • 7608 views

Dear Team,

I am getting below  error on login by non administrator user on application log when user try to open any  thing, thingtemplate, datatable, data shape

[context: com.thingworx.webservices.context.HttpExecutionContext@9d3d12e][message: Entity Not Found : [PlatformSubsystem]]

[context: com.thingworx.webservices.context.HttpExecutionContext@57472e32][message: Entity Not Found : [ConfiguredThing]]

[context: com.thingworx.webservices.context.HttpExecutionContext@24d57adf][message: Entity Not Found : [GenericThing]]

2 replies

S
supandey5-Regular Member
5-Regular Member
May 15, 2017

Hi Bhuwaneshwar, which group does these users belong to? You need to provide them with sufficient rights to be able to view or edit those entities.

    B
    bgupta-210-MarbleAuthor
    10-Marble
    May 15, 2017

    Hi Sushant,

    I have given already permission to that mashups , entity but still getting error.

    V
    vr-61-Visitor
    1-Visitor
    May 15, 2017

    Hi Bhuwaneshwar,

    You need to give visibility permission for those entities.

    A
    ankigupta5-Regular Member
    5-Regular Member
    May 15, 2017

    Hi Bhuwaneshwar Gupta​,

    You must be receiving these error after removing Users group from the everyone organization.

    These error just indicate that the user does not permission to access these entities.

    You simply need to create an organization for the user and assign visibility permission for that organization so that user can inherit the permission to view these entities (Just not mashup).

    If you still get some error you just need to provide the corresponding Permissions.

    Do let me know if you still face any issue.

      B
      bgupta-210-MarbleAuthor
      10-Marble
      May 16, 2017

      Thanks

      B
      bgupta-210-MarbleAuthor
      10-Marble
      May 16, 2017

      HI Ankit,

      Already user has added in new Organization.

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