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ML_89313701-Visitor
1-Visitor
April 13, 2021
Solved

Error installation Thingworx Foundation 9.1

  • April 13, 2021
  • 1 reply
  • 6515 views

I'm trying to install Foundation 9.1 trial, with no success. I have checked the Java version,it's OK. The installer goes on untill step 3, without problem. I can even see the installer creates the folders for the program, but then I receive a message error, telling that the installation failed, and the application will exit. And all the new folders disappear.

ML_8931370_0-1618318604825.png

 

Best answer by PaiChung

The only other thing that I can think off is that perhaps it has to do with your language setting and if you could temporarily set it to English (US) and see if that works or not.

1 reply

P
PaiChung22-Sapphire I
22-Sapphire I
April 13, 2021

TBH I've never used the installer, but I would check your system path make sure it points to the right version of java (Environment Variables/Path)

The other would be perhaps permissions, run as Administrator?

 

    M
    ML_89313701-VisitorAuthor
    1-Visitor
    April 13, 2021

    I confirm that Java path is OK, and I run installation as administrator.

    T
    tdixit5-Regular Member
    5-Regular Member
    April 14, 2021

    Hi @ML_8931370 

     

    Could you please send me the installation log file, you can capture that before exiting the installer .

     

    File must be present at the directory where your ThingWorx is getting installed.

     

    Also, please share the value which you are setting in your "JAVA_HOME" and "path" system variable

     

    Regards,

    Toolika Dixit

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