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ML_89313701-Visitor
1-Visitor
Apr 13, 2021 12:59 PM UTC
Solved

Error installation Thingworx Foundation 9.1

I'm trying to install Foundation 9.1 trial, with no success. I have checked the Java version,it's OK. The installer goes on untill step 3, without problem. I can even see the installer creates the folders for the program, but then I receive a message error, telling that the installation failed, and the application will exit. And all the new folders disappear.

ML_8931370_0-1618318604825.png

 

PaiChungAnswer
22-Sapphire I
Apr 15, 2021 5:35 PM UTC

The only other thing that I can think off is that perhaps it has to do with your language setting and if you could temporarily set it to English (US) and see if that works or not.

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18 replies

PaiChung22-Sapphire I
22-Sapphire I
Apr 13, 2021 2:08 PM UTC

TBH I've never used the installer, but I would check your system path make sure it points to the right version of java (Environment Variables/Path)

The other would be perhaps permissions, run as Administrator?

 

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    ML_89313701-VisitorAuthor
    1-Visitor
    Apr 13, 2021 2:33 PM UTC

    I confirm that Java path is OK, and I run installation as administrator.

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    tdixit5-Regular Member
    5-Regular Member
    Apr 14, 2021 4:43 AM UTC

    Hi @ML_8931370 

     

    Could you please send me the installation log file, you can capture that before exiting the installer .

     

    File must be present at the directory where your ThingWorx is getting installed.

     

    Also, please share the value which you are setting in your "JAVA_HOME" and "path" system variable

     

    Regards,

    Toolika Dixit

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