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Problem in installation for ThingWorx Analytics

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Regular Member

Problem in installation for ThingWorx Analytics

good afternoon
When installing ThingWorx Analytics, opt for the following error message:

 

WARNING: You must configure Analytics Extension to communicate with your
Analytics Server. Open the Analytics Builder Settings page within Thingworx
Composer and select the AnalyticsServer Thing you want to connect to.


I used the following documentation to perform the installation:

https://www.ptc.com/support/-/media/181948D67021428B90F78BA7F1231083.pdf?sc_lang=en

Obs: Installing graphical mode on page 21 onwards and requirements have been met.

5 REPLIES 5
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Re: Problem in installation for ThingWorx Analytics

Samuel,

 

Thank you for posting to the PTC Community.

 

Can you verify that the Things created by the Analytics Installer are showing in ThingWorx Composer?

 

Are you able to access Analytics Workbench or Builder?

 

If yes, have you gone to the settings Tab, and verify the connection of the Analytics Gateway, then save the setting? Please see Screenshot below:

Capture.PNG

 

 

 

 

 

 

 

 

 

 

 

Regards,

 

Neel

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Re: Problem in installation for ThingWorx Analytics

Thingworx analytics extension was not installed

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Re: Problem in installation for ThingWorx Analytics

Have you modified your platform-settings.json file to allow import of extensions, as outlined on page 8 of the installation guide?

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Re: Problem in installation for ThingWorx Analytics

Import is enabled.
Here are two photos with the import policy and the error that is occurring.

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Re: Problem in installation for ThingWorx Analytics

Have you attempted manual import of the extensions?

 

You can download the extensions from here: https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=NRN

 

Also, are the ThingWorx Analytics Server Things in Composer??

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