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Best answer by slangley

Hi @BB_9306653 

 

There's a message at the top of your screen that indicates the customer number is invalid.  Does your company have a support agreement for ThingWorx?

 

Regards.

 

--Sharon

1 reply

17-Peridot
September 15, 2021

Are you able to see it on the PTC software download site?

 

nmilleson_0-1631724554728.png

https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=TWX

4-Participant
September 15, 2021

I followed the link provided above and I am not able to see any resources.

 

BB_9306653_0-1631733367803.png

 

 

Thanks and Regards

slangleyCommunity ManagerAnswer
Community Manager
September 15, 2021

Hi @BB_9306653 

 

There's a message at the top of your screen that indicates the customer number is invalid.  Does your company have a support agreement for ThingWorx?

 

Regards.

 

--Sharon