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Solved

Unable to install ThingWorx Foundation Trial v9

Forum|Forum|5 years ago
November 4, 2020
3 replies
2635 views

Trying to install ThingWorx foundation trial and stepping through the installation guide online, but it keeps failing with just a generic error message. I'm making sure to run the install as an administrator.

I've attached the error message coming up during the failed install, as well as my command prompt output for Java version and accessibility to keytool.

The system I'm trying to install it on is Windows 10 Pro (I've also tried running the installer on compatibility mode Win 8), 4 cores, and 16GB memory, with well over 100GB storage available.

Any assistance/ideas appreciated.

Troubleshooting

Best answer by RL_9698466

Hi,

Thanks for responding.

The Install Dir auto deletes when install fails, I could try get the log out before it does that, as for the failed install log, I've attached it here.

I've been following the guide you mentioned.

Regards,

RL

EDIT: I tried to install again, and grabbed the install Dir log before it auto-deleted. Attached. -The installer gets to near the end, and gets stuck on the "waiting for ThingWorx Foundation" step.

EDIT 2:Fixed, Issue was my PATH was pointing to jdk\bin, when switched to pointing to jdk\jre\bin it worked. -removed previous attachments. Leaving comment for others who may have the same issue

R

Rocket_Max

17-Peridot

Hello,

Is there a log?

BR,

Max

R

RL_9698466

Author

1-Visitor

Hi Max,

Logs below. Thanks for the help.

Regards,

RL

EDIT: Solved, see solution -removed attachments

O

odukiya

16-Pearl

Hello @RL_9698466

Can you please check and provide logs file from following folders?

${installdir}\installer\logs\

${system_temp_directory}\ThingWorxFoundation_Failed_installs\

You can also follow foundation installer guide if haven't done :

https://developer.thingworx.com/en/resources/guides/foundation-windows-install-guide

thanks

Om Dukiya

R

RL_9698466

AuthorAnswer

1-Visitor

Hi,

Thanks for responding.

The Install Dir auto deletes when install fails, I could try get the log out before it does that, as for the failed install log, I've attached it here.

I've been following the guide you mentioned.

Regards,

RL

EDIT: I tried to install again, and grabbed the install Dir log before it auto-deleted. Attached. -The installer gets to near the end, and gets stuck on the "waiting for ThingWorx Foundation" step.

EDIT 2:Fixed, Issue was my PATH was pointing to jdk\bin, when switched to pointing to jdk\jre\bin it worked. -removed previous attachments. Leaving comment for others who may have the same issue