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DC_96698451-Visitor
1-Visitor
November 27, 2020
Solved

my industrial thing is disconnecting

  • November 27, 2020
  • 2 replies
  • 3432 views

Hi,
I achieved the connection between kepware and thingworx, but when I create the remote thing it appears to me disconnected, even though the industrial connections are connected.

 

checking the properties of the remote thing, the isConnected property is without value ... how do I solve it?

and checking the AplitionLog it throws me the following messages:

 

Unable to dispatch [ uri = /Things/IIoT_Industrial_Server/Services/BulkLog/]: Entity IoT_Industrial_Server does not exist or is not yet associated with a Thing

 

error executing APIRequest Message: Entity IoT_Industrial_Server does not exist or is not yet associated with a Thing, sending ERROR ResponseMessage to caller!

 

¿cómo lo resuelvo?

 

thanks for your help

Best answer by anarwal

Hi @DC_9669845 , It may be related to the app key permission . I suggest you to try with admin key.

 

Regarding the potentially unrelated Bulk Log error, the bulk log is related to sharing  event log. That error occurs when the entity hasn't had the xml update process completed as per the  article about app key permissions but it doesn’t necessarily relate to the symptom of connected industrial gateway but disconnected remote things.

 

Please have a look on the article

https://www.ptc.com/en/support/article/CS279741?&language=en&posno=2&q=app%20key%20permissions&source=search 

2 replies

A
anarwal5-Regular MemberAnswer
5-Regular Member
December 7, 2020

Hi @DC_9669845 , It may be related to the app key permission . I suggest you to try with admin key.

 

Regarding the potentially unrelated Bulk Log error, the bulk log is related to sharing  event log. That error occurs when the entity hasn't had the xml update process completed as per the  article about app key permissions but it doesn’t necessarily relate to the symptom of connected industrial gateway but disconnected remote things.

 

Please have a look on the article

https://www.ptc.com/en/support/article/CS279741?&language=en&posno=2&q=app%20key%20permissions&source=search 

    S
    slangleyCommunity Manager
    Support
    December 18, 2020

    Hi @DC_9669845.

     

    If the previous response allowed you to solve your issue, please mark it as the Accepted Solution for the benefit of others with the same issue.

     

    Regards.

     

    --Sharon

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