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Vuforia Chalk Network Troubleshooting

tmccombie
Opal

Vuforia Chalk Network Troubleshooting

Network Connectivity:

  • Run below test to determine if there is an issue with your network blocking access to resources Chalk needs
  • Ensure that below ports are open:
    •  Some corporate networks may block UDP in their network configuration, which may prohibit use of Chalk within that network.
    • HTTPS: 443
    • UDP: 10,000 - 60,000, 3478
  • Must have configuration for all Chalk users:
    • global.vss.twilio.com, Port 443, Protocol WSS
    • sdkgw.us1.twilio.com, Port 443, Protocol WSS
    • ecs.us1.twilio.com, Port 443, Protocol HTTPS

 

Call Quality:

  •  2.8 Mbps + is recommended for best quality
  • At or below 0.5Mbps may result in poor call quality
    • Remote users should enable 'low bandwidth mode' within call
    • This enables remote users to still view high quality images with a slight delay from the Local user
  • Ensure that devices used for Chalk are supported

 

For Chalk Best Practices, see our Chalk Tech Tip

1 REPLY 1

Re: Vuforia Chalk Network Troubleshooting

Is there a similar set of recommendations for Vuforia View? 

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