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An error shows up when publishing a project

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An error shows up when publishing a project

Hi there! 

 

I'm facing an error when trying to publish a sample project. 

I've successfully downloaded and installed the Vuforia Studio software, logged into my account(Username: hayk.nazaryan@ni.com) and created a sample project. I configured the Default Experience Service URL and have admin privileges, but when I hit Publish, after preparing and uploading the content, publishing fails with an error message "Permission denied uploading". When I check the logs, there is a message "Insufficient permissions to access resource","errorCode":403,"error". 

 

I reinstalled the software several times, deleted the "builder-settings" file at C:\Users\Documents\VuforiaStudio and the issue still remains. Also what I've noticed in this file is "https://16e3e79bf17b30d7.studio-trial.vuforia.io" changed to "https://ni-dev.es.thingworx.com" with a true flag for "acceptedLicense". 

 

Please provide some guidance to resolve the problem. 

Thank you, 

Hayk

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: An error shows up when publishing a project

Hello Nazaryan,

 

I have alook to this article :

https://www.ptc.com/en/support/article/CS268110

 

  • Does the user has have the tag PTC.Authentication:PTCAccount in ThingWorx ?
  • Does the Developers group have Read Permissions for Resources Collection in Design Time ?

 

 

 

Best regards,

Samuel

View solution in original post

5 REPLIES 5
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Re: An error shows up when publishing a project

Hello,

 

I have some questions :

 

  • Did you add your user into the Developers group in ThngWorx ?
  • Do you have the same issue when using another Administrator user ?

 

Best regards,

Samuel

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Re: An error shows up when publishing a project

Hi Samuel, 

 

Thanks for your prompt reply! 

 

  • yes, my user has been added to the Developers group in ThngWorx
  • no issues found when using another Administrator account

Let me know in case any additional information is needed. 

Regards,

Hayk

 

Highlighted

Re: An error shows up when publishing a project

Hello Nazaryan,

 

I have alook to this article :

https://www.ptc.com/en/support/article/CS268110

 

  • Does the user has have the tag PTC.Authentication:PTCAccount in ThingWorx ?
  • Does the Developers group have Read Permissions for Resources Collection in Design Time ?

 

 

 

Best regards,

Samuel

View solution in original post

Highlighted

Re: An error shows up when publishing a project

Hey Samuel, 

 

Thanks for the steps provided! The issue is solved. 

 

Just wanted to confirm one thing. Is that a necessity to create a group of users to grant the needed permissions or it's enough to create an individual user that the administrator creates?

 

Thanks and regards,

Hayk Nazaryan 

Highlighted

Re: An error shows up when publishing a project

Hello Nazaryan,

 

The best is to create a group if you have many developers who are working in parallal in Vuforia Studio.

If you have only developer user, an user account is enough.

 

Best regards,

Samuel

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