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hayk_nazaryan1-Visitor
1-Visitor
May 12, 2020
Solved

An error shows up when publishing a project

  • May 12, 2020
  • 1 reply
  • 3266 views

Hi there! 

 

I'm facing an error when trying to publish a sample project. 

I've successfully downloaded and installed the Vuforia Studio software, logged into my account(Username: hayk.nazaryan@ni.com) and created a sample project. I configured the Default Experience Service URL and have admin privileges, but when I hit Publish, after preparing and uploading the content, publishing fails with an error message "Permission denied uploading". When I check the logs, there is a message "Insufficient permissions to access resource","errorCode":403,"error". 

 

I reinstalled the software several times, deleted the "builder-settings" file at C:\Users\Documents\VuforiaStudio and the issue still remains. Also what I've noticed in this file is "https://16e3e79bf17b30d7.studio-trial.vuforia.io" changed to "https://ni-dev.es.thingworx.com" with a true flag for "acceptedLicense". 

 

Please provide some guidance to resolve the problem. 

Thank you, 

Hayk

Best answer by sdidier

Hello Nazaryan,

 

I have alook to this article :

https://www.ptc.com/en/support/article/CS268110

 

  • Does the user has have the tag PTC.Authentication:PTCAccount in ThingWorx ?
  • Does the Developers group have Read Permissions for Resources Collection in Design Time ?

 

 

 

Best regards,

Samuel

1 reply

S
sdidier17-Peridot
17-Peridot
May 12, 2020

Hello,

 

I have some questions :

 

  • Did you add your user into the Developers group in ThngWorx ?
  • Do you have the same issue when using another Administrator user ?

 

Best regards,

Samuel

H
hayk_nazaryan1-VisitorAuthor
1-Visitor
May 13, 2020

Hi Samuel, 

 

Thanks for your prompt reply! 

 

  • yes, my user has been added to the Developers group in ThngWorx
  • no issues found when using another Administrator account

Let me know in case any additional information is needed. 

Regards,

Hayk

 

S
sdidier17-PeridotAnswer
17-Peridot
May 13, 2020

Hello Nazaryan,

 

I have alook to this article :

https://www.ptc.com/en/support/article/CS268110

 

  • Does the user has have the tag PTC.Authentication:PTCAccount in ThingWorx ?
  • Does the Developers group have Read Permissions for Resources Collection in Design Time ?

 

 

 

Best regards,

Samuel

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