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ckariappa1-Visitor
1-Visitor
May 15, 2017
Question

Auto Configure Failed

When i try to login to ThingWorx Studio at the "Configure ThingWorx Studio", I get the "Auto Configure Failed. Check log for errors" message.

Please find the attached Logs and Screenshot.

 

LoginError.JPG

6 replies

posipova20-Turquoise
20-Turquoise
May 15, 2017

Moved to Thingworx Studio space.

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tmccombie21-Topaz I
21-Topaz I
May 15, 2017

Hi Chirag, Based off the log file you shared, there seems to be a connectivity issue. Could you please try configuring Studio on a different network?

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ploney
ploney12-Amethyst
12-Amethyst
May 16, 2017

I have the same thing.  Bad word choice.
I have the same error .

 

[16:17:50] Studio Version 1.12 (0.1.16.1485)

 

[16:17:50] Status Message: Version 1.12 (0.1.16.1485)

 

[16:17:50] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

 

[16:17:51] Status Message: Performing First Time Setup (Application)...

 

[16:17:51] Unzipping mbdist.zip to C:\Users\00a3926\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

 

[16:17:54] Status Message: Performing First Time Setup (Libraries)...

 

[16:17:54] Unzipping mbmodules.zip to C:\Users\00a3926\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

 

[16:18:54] Skipping Zero Byte File: node_modules\editorconfig\tests\

 

[16:21:17] Starting node.exe

 

[16:21:25] info: [twx-studio:initializer] Node version: 6.9.1

 

[16:21:25] info: [twx-studio:initializer] ThingWorxStudio launched with the following arguments: _=[C:\Users\00a3926\Documents], $0=..\..\..\..\..\..\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\index.js

 

[16:21:25] info: [twx-studio:initializer] ThingWorxStudio dir:  C:\Users\00a3926\Documents\ThingWorxStudio , home dir: C:\Users\00a3926\Documents

 

[16:21:35] ar-extension version 1.12.463

 

[16:21:36] info: [twx-studio:index] *********** Preview listening on 127.0.0.1:4001

 

[16:21:36] info: [twx-studio:index] listening on 127.0.0.1:3000

 

[16:21:39] Proxying: http://localhost:3000

 

[16:21:39] Access URLs:

 

[16:21:39]  ----------------------------

 

[16:21:39]  Local: http://localhost:3001

 

[16:21:39]  ----------------------------

 

[16:21:39] Watching files...

 

[16:21:39] Status Message: Version 1.12 (0.1.16.1485)

 

[16:21:39] Proxying: http://localhost:4001

 

[16:21:39] Access URLs:

 

[16:21:39]  ----------------------------

 

[16:21:39]  Local: http://localhost:4000

 

[16:21:39]  ----------------------------

 

[16:21:39] error: [twx-studio:sockets] clientSocket undefined, unable to emit  UpgradeInProgress

 

[16:21:39] info: [twx-studio:upgrade:StudioSample3DImport] Upgrading project Studio Sample - Import 3D Data C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSample3DImport from 1.8.279 to 1.12.463

 

[16:21:39] error: [twx-studio:sockets] clientSocket undefined, unable to emit  UpgradeInProgress

 

[16:21:39] info: [twx-studio:upgrade:StudioSampleQuadcopter] Upgrading project Studio Sample - Quadcopter C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter from 1.8.279 to 1.12.463

 

[16:21:41] info: [twx-studio:upgrade:StudioSampleQuadcopter] Building ves-ar-extension app: Studio Sample - Quadcopter

 

[16:21:42] info: [twx-studio:upgrade:StudioSample3DImport] Building ves-ar-extension app: Studio Sample - Import 3D Data

 

[16:21:45] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\upgrade.log

 

[16:21:45] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSample3DImport\upgrade.log

 

[16:22:22] [0mGET /%7B%7BprojectType.imgPath%7D%7D [32m200 [0m5.822 ms - 2035[0m

 

[16:22:22] [0mGET /%7B%7Bview.imgPath%7D%7D [32m200 [0m7.211 ms - 2035[0m

 

[16:22:22] [0mGET /%7B%7BviewType.imgPath%7D%7D [32m200 [0m0.845 ms - 2035[0m

 

[16:22:22] [0mGET /images/%7B%7Bw.name%7D%7D.png [32m200 [0m2.445 ms - 2035[0m

 

[16:22:28] info: [twx-studio:logging] Overwriting env DEBUG  info:ves-publish*,error:ves-publish*,undefined  with new value

 

[16:22:28] info: [twx-studio:logging] Debug logging disabled

 

[16:22:43] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: getaddrinfo ENOTFOUND studio.thingworx.com studio.thingworx.com:443

 

[16:22:43]     at errnoException (dns.js:28:10)

 

[16:22:43]     at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:76:26)

 

[16:22:43] [0mGET /api/autoConfigure [31m500 [0m106.795 ms - 58[0m

 

[16:22:43] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

 

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tmccombie21-Topaz I
21-Topaz I
May 17, 2017

Check out our knowledge article about this issue. Let me know if you run into any problems. ThingWorx Studio Failed Connection Issues

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    ploney
    ploney12-Amethyst
    12-Amethyst
    May 17, 2017

    Got a little further.

    Plugged in the Proxy URL and the default experience url.

    Am now getting a new error below, certificate related.

    FYI on a second machine I tried chrome and got the same thing.

    [14:39:23]  [0mGET /api/autoConfigure  [31m500  [0m512.769 ms - 58 [0m

    [14:43:25] debug: [twx-studio:auto_configure] dev_portal_url https://studio.thingworx.com/api/v1

    [14:43:25] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: unable to get local issuer certificate

    [14:43:25]     at Error (native)

    [14:43:25]     at TLSSocket.<anonymous> (_tls_wrap.js:1062:38)

    [14:43:25]     at emitNone (events.js:86:13)

    [14:43:25]     at TLSSocket.emit (events.js:185:7)

    [14:43:25]     at TLSSocket._finishInit (_tls_wrap.js:586:8)

    [14:43:25]     at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:416:38)

    [14:43:25]  [0mGET /api/autoConfigure  [31m500  [0m450.718 ms - 58 [0m

    [14:43:25] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

    [14:43:27] debug: [twx-studio:logging] Debug logging enabled. DEBUG=twx-studio*,ar-extension*,ves-publish*

    [14:43:27] Wed, 17 May 2017 21:43:27 GMT twx-studio:logging DEBUG_FD=1 so the "debug" module will log to stdout instead of stderr

    [14:43:30] debug: [twx-studio:sockets] EMIT builderSettings

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