Vuforia Studio Trial

[TB_9645821]

I subscribed a Vuforia Studio Trial and received a confirmation mail with a link to ThingWorx but i Don't have access to Vuforia Studio download, i also have a red cross on the server logo in Vuforia Studio Home any clues ?

[dupatel]

@TB_9645821  Is it a fresh Studio trial account or does it got expired? Could you pls share your account ID and screenshot post login to the studio trial portal - https://trial.studio.vuforia.com

[TB_9645821]

Thanks for the answer, yes it is a fresh Studio trial account, I share with you a screenshot of the post login studio trial portal. 

 

[TB_9645821]

@dupatel 

[dupatel]

@TB_9645821 Based on a similar issue reported earlier with some other users, they were trying to register using the French/German page of the Studio Trial, which is not working for some reason. They had to switch their Chrome/browser to English to access the main page and go through registering.
Please refer earlier post to see if it helps?
https://community.ptc.com/t5/Vuforia-Studio/Vuforia-Studio-Download/m-p/672793
https://community.ptc.com/t5/Vuforia-Studio/Vuforia-Studio-Download/m-p/598277

[TB_9645821]

Thank you for your answer, I tried to get to the trial page with Chrome set in english but it doesn't change anything I still have the red cross on the server. Here is a screenshot @dupatel . 

[dupatel]

@TB_9645821  ok, could you please share your user account ID which is used for the Studio trail? I will further check internally with our provisioning team.

[TB_9645821]

If you want the mail it is 

[TB_9645821]

@dupatel.

[dupatel · Accepted solution]

@TB_9645821  Your account has been reset by provisioning team and request to retry starting Studio Trial. 

[TB_9645821]

@dupatel I am able to start the trial, I thank you for everythings !

[dupatel]

@TB_9645821  Great, and thank you for confirming us.