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omkarkarve1-Visitor
1-Visitor
January 23, 2020
Question

MKS124814: Cannot show view information: MKS6411939: Field "ALM_Shared Text" does not exist.

  • January 23, 2020
  • 1 reply
  • 3311 views

When I try to export a Customer Input Requirements Document from Document -> Export and then select any of the available options I get this error. The full text of the error looks like:

Retrieving item with ID 1987
Retrieved 1 item; skipped 0 items
Encountered 1 error and 0 warnings
MKS124814: Cannot show view information: MKS6411939: Field "ALM_Shared Text" does not exist.
Failed to retrieve the item.

Any idea why this might be happening? I want to export the requirements to a word doc.

1 reply

P
pmaechtlen18-Opal
18-Opal
January 24, 2020

This error usually is seen if the default mapping file or word template from the ALM solution is used - which expects the solution to be installed with the "ALM_" prefix - while the solution was not installed using the prefix.

If you review your fields you might find "Shared Text" rather than "ALM_Shared Text".

To resolve the issue, you need to adjust the mapping file and word template accordingly to match the fields' names.

    O
    omkarkarve1-VisitorAuthor
    1-Visitor
    January 27, 2020

    "you need to adjust the mapping file and word template accordingly to match the fields' names."

    Sorry, but can you elaborate where and how I do this?

     

    Thanks

     

    P
    pmaechtlen18-Opal
    18-Opal
    January 28, 2020

    As a first step, find the gateway-tool-configuration.xml located in your <IntegrityClientInstall>/config/gateway directory. If this file is renamed or does not exist on your client, the server-side one is found in the <ServerInstall>/data/gateway directory.

    This file contains all available import and export configurations, and lists for each the mapping file accordingly. You will need to review this file and make adjustments where needed, as well as the template word document that is referred to there.

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