Export work flow with error

[YZ_10818805]

Hi,

Export workflow with error

wt.workflow.definer.WfExportImportHandler.addWfRolesResetMap(WfExportImportHandler.java:850)

How to fix?

[avillanueva]

This appears to align to your problem:

https://www.ptc.com/en/support/article/CS325202?source=search

Perform following steps to 'Reset' workflow roles

1. Edit the affected workflow template from 'Workflow Template Administration'
2. Click Properties of workflow and select to Roles tab
3. Select Reset for all listed roles > Save and Check in the modified workflow template
4. Again Edit the affected workflow template. Click Properties of workflow and select to Roles tab
5. *Unselect* Reset for all listed roles > Save and Check in the modified workflow template again

Note : PTC recommends backing up the data before performing any changes

[YZ_10818805]

It not works😭

[avillanueva]

Can you post more of the error message especially when it starts?

[Rocket_Max · Accepted solution]

Hi @YZ_10818805 

Try to restart windchill and clear the cache...

Cache can sometimes cause many strange problems

[YZ_10818805]

Fixed after restart

I don't know why