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leoffabris6-Contributor
6-Contributor
June 28, 2023
Solved

Menu Actions > New > New Change Request hidden by validator

  • June 28, 2023
  • 1 reply
  • 4257 views

Hello everyone!

In my test virtual machine with WDC11, when I create a PCR the menu Actions > New > New Change Request does not appear. So I turned on the jcaDebug and the the option is there, but with a message:

 

hidden by validator

 

Can anyone help me solve this? Is this something about policy? Role? Preference?

 

Thanks!

Best answer by avillanueva

To possibly see what the validator is doing, I would turn on DEBUG logging for it and watch the MethodServer log. The System Status page has links to turn on logging and adjust levels. You need the class of the specific validator in image 2 above. See what it does when you invoke it again.

1 reply

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
June 28, 2023

Looks like you were trying to create a change request on another change request. I didn't think that was possible but that is what you were trying to do, I would check your business rules for change associations. Again, I would expect this to be missing since creating a change request from a change request is not standard OOTB setup.

L
leoffabris6-ContributorAuthor
6-Contributor
June 28, 2023

Yes, i'm trying to create a new change request from another to use and test the Propagate Information function. This is the only way I've found to use this checkbox. I'll try!

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
June 28, 2023

That check box exists when you create a new change notice from a change request. That is the normal flow. Again, you sure you mean to create a new change request linked to another change request?

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